Suppose you are on the seed stage or series A. In that case, you may need someone excited to contribute to strategic decisions while also doing some work themselves, which, in this case, is not a Vice President of Customer Success – it’s a Head of or Director of Customer Success. However, if you are moving from Series B to Series X, then you will need someone in the role experienced enough to scale up your business and Customer Success function quickly; then, it is a Vice President of Customer Success you need.
With that in mind, do you need a Vice President of Customer Success?
This PDF is based on Rick Adams’ and Alan Fecamp’s recent Coffee Bar Conversation on The 5 Biggest Mistakes When Hiring Your First VP of Customer Success. Should you wish to watch the webinar recording, you can check it out here, along with more Customer Success leaders’ interviews: https://hub.practicalcsm.com/new-events/live-interviews/coffee-conversations/
Want to read The 5 Biggest Mistakes When Hiring Your First VP of Customer Success by Alan Fecamp? Click here.