Customer Success Management and Project Management PracticalCSM2022-10-09T22:15:10+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: adopt, Adoption, implementation, Management, People, practice, Process, project, target, Tools| Read More
What is Customer Lifetime Value and why is it important? PracticalCSM2022-10-09T22:11:08+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: CLTV, CLV, Customer, formula, Lifetime, LTV, Measurement, Revenue, target, Value| Read More
CSMs and Productivity PracticalCSM2022-10-09T21:51:22+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: activities, activity, assessment, CSM, Management, productive, productivity, Tasks, time, workload| Read More
What is a “Customer Segment” and why might I segment my customers? PracticalCSM2022-10-09T21:41:48+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: automate, automation, Customer, group, high, journey, low, segment, tech, touch| Read More
What is a “Customer Journey”? PracticalCSM2022-10-09T21:34:42+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: automate, automation, Customer, emotion, experience, group, journey, map, segment, touch| Read More
What do you do when the product is broken? PracticalCSM2022-10-09T21:21:02+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: complaint, Customer, obstacle, problem, Product, Research, Service, solution, solving, unhappy| Read More
Are You Selling Products or Outcomes? PracticalCSM2022-10-09T21:14:41+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: Customer, outcomes, partner, products, SaaS, Sales, Selling, services, Strategy, Supplier| Read More
The ADKAR Framework for Change Management PracticalCSM2022-10-09T21:16:17+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: ADKAR, Adoption, awareness, change, Communication, framework, Knowledge, Management, People, prosci| Read More
The Link between Customer Success and Change Management Ula Chlus2022-10-09T20:52:04+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: Adoption, change, Communication, framework, Management, People, Planning, risk, roles, users| Read More
Is there a need for Customer Success-as-a-Service (CSaaS)? Ula Chlus2022-10-09T20:48:17+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: as-a-service, CSaaS, External, Planning, scalability, scale, scaling, services, Strategy, XaaS| Read More
