An explanation of the differences and similarities between customized onboarding and full adoption services and a review of the three choices for onboarding: generic, customized or fully bespoke. Customized Onboarding and Full Adoption Services Three Choices for Onboarding: Generic, Customized or Fully Bespoke
A discussion on the four aspects of a customer initiative that influence the selection of an onboarding model, together with an overview of how to use the Onboarding Scoring Matrix, and advice on how to discuss onboarding with customer stakeholders. Four Influencers of Onboarding The Customer Onboarding Scoring Matrix Onboarding Discussions with the [...]
A discussion on how to determine what type (or types) of onboarding service might be the right service to offer your own customers. Onboarding Services at Your Company
Part 2 of 2. An overview of the customized onboarding service model. Using a Customized Onboarding Service Model
Part 1 of 2. A discussion about how to select between generic or customized onboarding as the model to offer a customer, plus a more detailed overview of the generic onboarding service model. Selecting an Onboarding Service Model Using a Generic Onboarding Service Model
An overview of the differences between onboarding, adoption and value realization phases within the Practical CSM Framework. Onboarding Vs Adoption Vs Value Realization
A discussion on why onboarding is important to get right from the perspectives of both customers and suppliers. Why is Onboarding Important?
An explanation for what is meant by the term "onboarding" and a brief overview of what it includes. What is "Onboarding"?