Practical CSM Academy

Build It Right: Design Your CS Tech Stack for Success
2022-11-15 17:00 - 18:00 UTC
Once you have your Customer Success plan ready to go, it’s time to think about your tech stack. What’s most important to you? How will your CS tool fit with the rest of your tools?

Join us as we discuss what truly matters about designing your tech stack for success and learn about:

High-level buying criteria
Maturity stages and how CS tools fit into each stage
How to choose and plan the right tool for your roadmap

Coffee Bar Conversations - The Role of CS Ops in Scaling Customer Success
2022-11-21 17:00 - 18:00 UTC
Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has a special interest or particular experience.
Each conversation takes place virtually, but in our imagination, we envisage guests and hosts meeting in a local coffee bar for an informal chat before or after work, and that informal, relaxed, and friendly ambiance is exactly the type of vibe we aim for in the events.
Your host for the Coffee Bar Conversations series is our very own CEO, Founder, and author, Rick Adams. As well as being broadcast live, each event is recorded for prosperity and Practical CSM Academy members can access these recordings along with many other CS-related assets in the ever-growing Content Library – the world’s largest repository of Customer Success training content.

Basic CSM - Stakeholder Management
2022-11-23 17:00 - 18:00 UTC
Most CSMs are tasked with the responsibility to increase renewals, both from the perspective of customer retention (ie decreased churn) and from the perspective of increasing revenues (ie higher value sales). A CSM’s performance can often be partially or even wholly measured by how well this is accomplished. This short session will examine how a CSM can help to increase both renewal rates and renewal revenues through the use of Customer Success Management best practices.

CSN Cafe Montpellier
2022-11-24 18:00 - 20:00 UTC
An informal monthly catch up for Customer Success Managers of all levels to meet, discuss challenges over a coffee.

This CSN Café is organized for Customer Success Managers of all levels to meet, discuss challenges and share industry best practices, face-to-face or remotely, over a cup of ☕️
These cafes provide a great opportunity to strengthen your connections in your professional network and establish a resource center where people can share ideas and best practices. We will also have featured topics every month in all of our cafes to discuss and learn more about.
All Customer Success Managers, especially not to miss this opportunity for discussion and sharing!
Hope to see you there !
This event is brought to you by the members of the Customer Success Network. Join our Workplace community or click here for more information about us.

BRINGING VISIBILITY TO THE PARTNER NETWORK FOR SERVICE SALES AND DELIVERY
2022-11-30 17:00 - 18:00 UTC
Partner networks are an increasingly important avenue to increase product and service sales, and to deliver service engagements. For a third of tech companies, 75% or more of revenue comes from reseller partners. And on average, 18% of professional services projects are delivered by subcontractors or partners, but these projects average a much lower margin than projects delivered by internal resources.
In this Technology Summit, we will discuss how to enable partners to more easily sell services, providing them automated tools and service catalogs they can leverage to seamlessly attach services to product deals. On the delivery side, we will look at how you can extend your internal PSA system to partner-delivered projects, allowing partners to take advantage of project templates and best practice libraries, provide more visibility into 3rd party projects, and enable partners to effectively collaborate with you when encountering project roadblocks.

Presented By:
John Ragsdale
Distinguished Researcher, VP Technology Ecosystems, TSIA

Lessons learned from a big a$$ book shift
2022-11-30 19:00 - 20:00 (Europe/Paris)
Wednesday, Nov 30, 2022, 2:00 – 3:00 pm EST
Success as a CS leader means finding the right team structure, workload, and engagement model to hit your goals – and it may take some realignment to get you there. Discover the why, the how, and the hard-won lessons of a big a$$ book shift with ChurnZero’s CX team, fresh from re-segmenting their entire customer base to enhance and scale their engagement and deliver a best-in-class customer experience.
Key takeaways:

Customer segmentation approaches
CSM assignment methodology
Project management and roll out plans
Feedback and data analysis

P.S. This was one of our most popular sessions from BIG RYG 2022 last month, so we wanted to open up this content to a broader audience for those who were not able to attend. Now’s your chance to catch this not-to-miss session!

Customer Success Festival | London |
2022-12-01 08:00 - 2022-12-02 17:00 UTC
🗓 Date: December 1-2, 2022
📍 Location: London
What is the Customer Success Festival? 🤔
We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges.
Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth.
Speakers highlights. 🧠

Hunter Stark

Director of Customer Success, e2open

Hunter is a director of customer success at e2open, passionate about customer success, with prior background in technical consulting and SaaS.

David Collard

Manager of Customer Success, LinkedIn

David is the Manager of Customer Success at LinkedIn, leading a team of CSMs across London & Dublin offices, managing the largest global accounts for LinkedIn Sales Solutions.

Rav Dhaliwal
Investor and Venture Partner, Crane Venture Partners

Rav has held a number of executive positions in various Enterprise Software companies over the last 20 years, most recently at Slack whereas the first UK employee he established the London office and founded the global Customer Success team.

Caroline Fischer

Customer Success Director at Otta.com

Caroline is a proven commercial leader specializing in scaling technology to ensure partners are effective and innovative online.
Agenda highlights. 🔥
📍Enabling efficiency and creating value through digital-led customer success
📍Positioning customer success as a growth engine
📍Customer success and product: The intersection for durable growth
📍 Driving upselling and cross-selling revenue through customer success
📍 The value of cost-to-serve analysis: Measurement of ROI
📍Learning path for CSMs: Advancing to customer success leadership

How to Create Powerful Advocacy Programs in Customer Success
2022-12-01 15:00 - 16:00 (Europe/Paris)
We have invited Jade Cass from G2 to talk about why advocacy is rocket fuel to your growth and how Customer Success can build an effective advocacy machine.

Agenda

1. How advocacy works, what buyers look for and what impact this can have on your business

2. Common challenges in creating and maintaining advocacy programs

3. What to consider when setting up an advocacy program and how do you know its working

4. How to think around automation, scaling and handling bad reviews

5. Why Customer Success can assume ownership and benefit from advocacy

The Rise of the Nordics: Emerging SaaS and CS Trends
2022-12-03 15:00 - 16:00 (Europe/Paris)
The Nordic region is home to some of the most innovative and fastest growing SaaS businesses in the world. In recent times, companies throughout Europe and beyond have taken a great interest into what the growth of SaaS and Customer Success looks like within this region now, as well as trends for the future.

On Thursday 8th December from 3:00-3:45 PM GMT, join Adam Joseph, RVP of Customer Success, Gainsight, and guest hosts Thomas Sjöberg and Daniel Nackovski, Co-Founders of SaaS Nordic, as they take a deep-dive into:

The evolution of customer success in the region, in comparison to the rest of Europe
Different approaches for growing, and structuring a CS team
Why, and how to manage segmentation and health scores

We look forward to seeing you there!

Product Update: Save Your Sales in a Down Economy
2022-12-06
Whether you’re selling into the enterprise, or selling within an enterprise, the Salesloft platform is ready to support your sales team in reaching its revenue targets. Our flexible and scalable platform just got another major influx of enterprise-grade features that’ll help you coordinate across multiple sales functions, give you even more control over your data governance, while also being ready for your on-the-go field reps.
Join our team of product-experts on December 6th to hear about the features in our latest launch, what they mean for you, and ask your questions live.
Details:

Who: Salesloft’s Product Team
What: Winter 2022 Product Launch
When: December 6th @ 11:00 AM EST

Speakers:

Ryan McShane
Vice President, Product Marketing, Salesloft

Anthony Olsen
Senior Product Manager, Salesloft

Jimmy Conley
Senior Product Manager , Salesloft

Live Webinar: Customer Success with Oracle Guided Learning: Crown Prosecution Service
2022-12-06 11:00 - 12:00 UTC
Webinar highlights

Learn about Oracle Guided Learning (OGL) and hear about one customer’s successful implementation.

Oracle Guided Learning is Oracle’s digital adoption platform that supports end users to complete tasks in the flow of work.
During this webinar, we will:

Outline the key features of OGL and then run a short demonstration
Discuss the recent OGL deployment with Hannah Wadhams and Charlie Nixon-Mitchell at Crown Prosecution Service
Host a customer Q&A session

Register now to reserve your seat.
We look forward to welcoming you to this event.

Career Path in Customer Success
2022-12-06 15:00 - 16:00 (Europe/Paris)
How to hire, develop and grow high performing teams in Customer Success
Agenda

1. Why people quit Customer Success and the early signs to look out for.

2. What motivates people and the keys to peak performance.

3. The different roles of Customer Success and what to expect and competences required.

4. How to build career paths and enable continuous development and personal growth.

5. Leadership in practice: one-by-ones, development plans and team reviews.

3 STRATEGIES FOR SUCCESS IN 2023 AND BEYOND
2022-12-06 19:00 - 20:00 UTC
If we learned anything from the past two years fighting the talent war and dealing with economic uncertainty, it is that change is happening more rapidly than ever before. Professional services organizations (PSOs) have taken different paths to success, including hoarding talent, laying off employees, and leaning into freelancers versus backfilling open roles. But focusing on talent is not enough.
Looking ahead, regardless of the path chosen, services organizations need to be ready to quickly adapt to volatility in demand for services and access to talent. A sharp focus on driving efficiencies through process improvements and technology investments is equally important in the quest to strengthen client loyalty and thrive in the new year.
Join John Ragsdale, TSIA Distinguished Researcher, Vice President Technology Ecosystems, and Uriah Hakala, Vice President of Global Advisory Services at Kantata, as they discuss how recent talent and technology trends have built the case for three of the top strategies every PSO should employ for happy clients and a healthy bottom line.

Presented By:
John Ragsdale
Distinguished Researcher, Vice President Technology Ecosystems, TSIA
Uriah Hakala
VP, Global Advisory Services, Kantata

2023 in CS - Heaven or Hell?
2022-12-06 19:30 - 20:30 UTC
We’ve had a challenging couple of years and a crazy 2022. So what’s coming in 2023?
Will markets stabilize, have CS teams been affected by current changes, will layoffs and hiring freezes stop or are these trends a sign of bitter things to come?
We’re inviting four of the best CS leaders and influencers to debate and share some insights on what Customer Success will actually look like in 2023.
On Tuesday, the 6th of December at 8:30 AM PST / 11:30 AM EST* we will discuss in detail:

What has changed in 2022 in the CS Industry?
What opportunities were missed by most CSMs?
What are the biggest challenges we will face in 2023, and how can we overcome them?
Preferences between Sales-Led ⇒ Product-Led ⇒ CS Led
2023 CS Industry Expectations & Predictions

Speaker:

Maranda Dziekonski
Chief Customer Officer at Swiftly
Maranda is a a ground-up builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take both the team and the company to the next level. She has over 20 years of experience both working in and building world-class operations and extensive experience building and scaling teams in early and mid-stage startups.

Daphne Costa Lopes
Head of Customer Success at Hubspot
Daphne is obsessed with delivering great experiences and excellent outcomes to clients. Before joining the Customer Success Leadership team in Hubspot, she headed Customer Success for a Payments Platform and her role there spanned GTM and Product.

Peter Armaly
VP of Customer Success at ESG
Peter is a Senior-level Marketing and Customer Success professional with extensive experience working with wide-ranging clients of both SaaS and On-Premise engagement models. An industry researcher for client engagement best practices.

Philipp Wolf
Co-Founder & CEO at Custify
As the CEO of Custify, Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. He founded Custify to provide a tool that lets agents spend time with clients—instead of organizing CRM data.

Host:

Irina Cismas
Head of Marketing @ Custify
Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.

INCIDENT LIFECYCLE MANAGEMENT: YOUR GATEWAY TO ACHIEVING CUSTOMER OUTCOMES
2022-12-07 19:00 - 20:00 UTC
Over the past year, TSIA has received a high number of inquiries related to incident lifecycle management. At TSIA, we’re surprised by the number of companies that are facing this challenge, which can negatively impact Support’s ability to deliver customer outcomes. But don’t worry—we’ve got your back.
In this 45-minute webinar, we will discuss the common struggles that support organizations experience while servicing thousands of incidents and cases each month.
We will walk through the best practices and related capabilities that can help improve your end-to-end incident lifecycle process to scale your support organization, referencing:

Common support challenges.
Key definitions.
Drivers for response and resolution time.
Recommended case management capabilities and processes.
Data correlations that affect customer satisfaction scores.

If your support organization is struggling to improve the effectiveness and efficiency of your incident lifecycle management process, this webinar is for you.

Presented By:
Sara Johnson
Director, Support Services Research, TSIA
Dave Baca
Director, Support Services Research, TSIA

EVERBRIDGE SUITE BASIC MESSAGE SENDER TRAINING FOR INCIDENTS
2022-12-08 19:00 - 20:00 UTC
Please join us for an interactive customer-only webinar with the Everbridge Customer Success Team, who will review the process to send an Incident Notification from Everbridge. This session will go through the basics of launching an Incident and follow up reporting, covering best practices of:

Selecting an Individual Template or Scenario
Entering Details
Incident Review (Message, Contacts, and Settings)
Sending the Notification
Notification Follow Up and Reporting

*The intended audience are users who have access to the Incidents module in Everbridge and are either an Incident Operator or Administrator who are new to or would like a refresher on the basic process of sending an Incident Notification with Everbridge Suite.

Virtual Roundtable | The Evolution of XaaS Customer Success
2022-12-08 19:00 - 20:00 (Europe/Paris)
AGI Technology Roundtable | The Evolution of XaaS Customer Success

Thursday, December 8 | 2 – 3pm ET

Customer success has evolved into the cornerstone of a successful recurring XaaS revenue model. But how are leading companies changing coverage, engagement models, organization structure and the overall customer success role to keep up with the evolution?

Join leading technology customer success executives to uncover the answer to these questions, backed by Alexander Group’s recent research, and ensure you’re building your best customer success team for 2023.

DRIVE EXPANSION REVENUE AND LEAD GENERATION WITH CUSTOMER SUCCESS
2022-12-08 19:00 - 20:00 UTC
Companies trying to scale their revenue growth are constantly looking for ways to cost-effectively generate more qualified leads. In terms of expansion opportunities within their existing customer base, they want to convert leads to opportunities and ultimately close those opportunities as quickly as possible.
In order to generate more expansion revenue, companies are having their customer success teams identify, qualify, and (in some cases) close expansion opportunities. At TSIA, we’ve conducted research on how customer success teams can drive expansion revenue while still helping their customers achieve successful business outcomes.
During this 45-minute webinar, we will share recent customer success trends for identifying and creating leads to drive incremental revenue. Topics include:

The role that customer success plays in the expansion motion.
Whether the sales or customer success team is better positioned to identify and nurture expansion leads.
The cost of expansion lead generation.
Attributes you should look for when recruiting CSMs that will perform expansion activities.

Don’t miss this opportunity to gain access to TSIA’s latest research on customer success trends involving expansion revenue.

Presented By:
Marc Troyan
Director, Customer Success Research, TSIA
Darlene Kelly
Sr. Manager, Customer Success Research, TSIA

ALIGN SUPPORT AND SUCCESS WITH ACTIONABLE ACCOUNT HEALTH SCORES
2022-12-13 19:00 - 20:00 UTC
Customer support and customer success are two sides of the same coin. Both are critical to the business, and both are at their best when they are being strategic and proactive rather than tactical and reactive. A positive support experience is linked to higher renewal rates, so it makes simple sense for success teams to leverage support data.
One simple yet incredibly effective way is to generate health scores from support interactions. This creates a leading indicator for support AND success, going beyond lagging indicators like surveys, to drive more actionable insights. In this webinar, we’ll highlight how mining support interactions can power more valuable health score data. And we will show how simple it is to leverage this data inside both support and success teams using cloud-based AI-powered tools. Join us to see how you can:

Make health scores a leading, actionable indicator.
Better align support and success initiatives.
Leverage artificial intelligence, machine learning, and sentiment analysis to access health data quickly and easily.

Presented By:
John Ragsdale
Distinguished VP, Technology Ecosystems, TSIA
Martin Schneider
Chief Evangelist and Head of Solutions Marketing, SupportLogic

BACK TO THE FUTURE: THE RESURGENCE OF TECHNOLOGY PROFESSIONAL SERVICES
2022-12-14 08:00 - 17:00 UTC
For years, the death of technology professional services has been greatly exaggerated. It was nearly common knowledge that professional services was on its way to the dustbin of history, made obsolete by the rapid advancement of cloud technology and the swallowing of everything by software, managed services, and customer success.
But more recent trends and developments have brought this dynamic into even sharper relief. As technology providers have struggled to navigate industry transformation, they have also whipsawed among very different views of the proper charter, profile, and financial model for professional services.
Then a funny thing happened. It became clear that technology company success and customer value were much harder, if not impossible, to achieve without a mature, high performing professional services organization. As a result, important questions are arising.
Join this 45-minute webinar where George Humphrey, VP and Managing Director of Service and Delivery Optimization Research and Advisory and Bo DiMuccio, Distinguished VP, Professional Services Research and Advisory will discuss these pressing questions and more.

How do we know that PS is experiencing a resurgence?
Why is this the case?
What should technology companies be doing to ensure that they are fully taking advantage of the opportunities represented?

Presented By:
Bo Di Muccio, Ph.D.
Distinguished VP, Professional Services Research and VP, TSIA Advisory Delivery, TSIA
George Humphrey
VP & Managing Director, Service and Delivery Research and Advisory, TSIA

Customer Success Management in 2023
2022-12-14 17:00 - 18:00 UTC
The macro-economic data tends to indicate that 2023 could be a difficult year for at least some companies, yet at the same time, customer retention and net revenue growth will remain ambitions for the majority of businesses. How can Customer Success Management contribute to business success in 2023?
Direct link to the Live Room – https://event.webinarjam.com/go/live/297/ryr5pcmluqs6sl

Move beyond ICP: Focus on ideal customer behaviors to accelerate user adoption & success
2022-12-14 19:00 - 20:00 UTC
Does your CS team struggle to get your customers to take the actions necessary to drive adoption and achieve clear, measurable outcomes? Despite your CSM’s best efforts, do your customers ignore emails, skip meetings, neglect to complete action items, or otherwise sabotage their own success (and yours)?
In this session, you will learn how to move beyond narrowly looking at ideal customer profiles (ICPs) to instead focus on mapping and rewarding ideal customer behaviors (ICBs). You will learn practical and actionable steps for how you can define, map, and incentivize ideal customer behaviors and incorporate these into your customer programs.
Key takeaways:

Why you need to move beyond ICP to instead focus on ideal customer behaviors that increase adoption and success
How to incorporate IBCs into critical points in your customer journey
How to define and develop appropriate customer incentives and reward customers for demonstrating ideal customer behaviors

December CSOps Office Hours
2022-12-15 16:00 - 17:00 UTC
Thursday, December 15, 2022
11:00am – 12:00pm ET
Host: TBD
Topic: TBD
REGISTER NOW
———-
Are you in CS Operations and are building and scaling customer success at B2B SaaS companies? Whether you are experienced or new to the role, we can all learn from each other. Our sessions focus on two main goals to help ensure value:

Did you meet someone new?
Did you take away an actionable idea to implement?

Join your peers in CSOps each month as we focus on topics that can help you wherever you are in the journey. Looking forward to helping you expand your network, talking about issues that impact you, and spending an hour connecting! Sign up for just this month or for the entire series.

DeepTarget's Customer Success December 15 Webinar
2022-12-15 17:00 - 17:30 UTC
Welcome to DeepTarget’s Customer Success Webinar designed specifically for YOU! Thirty minutes packed with industry insights and DeepTarget helpful hints to maximize your member/customer engagement. Make sure and sign up for all our customer success webinars at deeptarget.com/webinars.

TOP 5 TRENDS FOR PROFESSIONAL SERVICES ORGANIZATIONS IN 2023
2022-12-15 19:00 - 20:00 UTC
Professional services organizations have been on a growth trajectory over the last few years. However, with economic headwinds on the horizon, it has become imperative for professional services organizations to proactively prepare themselves to manage growth and profits in the turbulent economic conditions ahead.
According to TSIA, even though 73% of B2B technology companies expect revenues to grow in 2023, 49% of organizations expect their headcount to remain flat or decline. In such a scenario, how can you operate profitably and drive margins without increasing your headcount or incurring additional costs?
Join us to explore the top trends that professional services organizations can look forward to in 2023 to stay ahead of the curve.

Presented By:
John Ragsdale
Distinguished Researcher, VP Technology Ecosystems, TSIA
Suresh Kuppahally
EVP, Product, Engineering & Operations, Replicon

The Changing Role of Customer-Service, -Support and -Success
2022-12-16 18:00 - 19:00 UTC
Understanding what it means to have a service orientation, and mastering the fundamentals of service are critical to people in Customer Service, Customer Support and Customer Success, but also on sales, marketing, finance and HR.

Join LinkedIn Learning Instructors Chris Croft (Customer Service Mastery https://bit.ly/3SF01IA )and Robbie Kellman Baxter (Develop a Service Orientation https://bit.ly/3fspS8l ) for Office Hours on December 16 at 10AM Pacific. You can expect a lively and interactive discussion on the changing role of service in the organization. We’ll talk about the skills required to build rapport with customers, as well as the skills needed to gain support from peers across functional areas.

We’ll also share the attributes that make the service stars stand out, and how service mastery actually can drive up revenue, especially in down economies.

Whether you work in a large organization or fast-growing startup, whether you’re new to the field or an experienced pro, you’ll find value in this session. Don’t miss it!

This is an interactive conversation, so please add your questions in the comments below or drop them in the chat during the event!

In the meantime, check out their courses for free:
Customer Service Mastery https://bit.ly/3SF01IA
Develop a Service Orientation https://bit.ly/3fspS8l

*This is part of Robbie’s Office Hours Series for LinkedIn Learning, featuring some of her favorite instructors discussing some of the business’ most important skills.

🎙All live sessions will be recorded and accessible through this link. Please RSVP to receive notifications and access the recordings

Basic CSM - Influencing Business Decision Makers
2022-12-21 17:00 - 18:00 UTC
We are often told by our students that they are tasked with getting in front of more senior business decision makers and holding more business outcomes-relevant conversations with those BDMs. We believe that this is a great thing to aspire to… but how is it achieved? Join our CEO and award-winning author Rick Adams as he provides some basic insights into this important topic.

SUPERCHARGED FOR SUCCESS: CSN Master Class with Growth Molecules™
2022-12-28 08:00 - 17:00 UTC
During this Master Class, guest Emilia D’Anzica, Author and the Founder and Managing Partner of Growth Molecules™, will join us for a highly interactive and high impact power workshop on success planning.
Companies are becoming hyper-focused on protecting their current customers as we go into 2023 with uncertain economic times. One of the best ways to do this is to supercharge your customer success team with mutual action plans. Emilia will lead a break out session to reinforce learnings on creating effective success plans. Each participant will leave with an exclusive template and and key takeaways from Emilia’s Growth Molecules™ Academy.
Emilia is an author and the Founder and Managing Partner of Growth Molecules™, a management consulting firm helping clients build and optimise customer support and success programs. She is also an active contributor to the Forbes Council and serves on several advisory boards globally. Before founding her company, Emilia was an early employee at several successful companies, including WalkMe, BrightEdge, and Jobvite. Emilia resides in the San Francisco Bay Area, CA, with her three children and partner. Pressing ON as a Tech Mom is her first book. Emilia has been named a Top 50 Customer Loyalty Thought Leader by Thinkers 360, Top 50 Customer Success Influencers by Smart Karrot and 2022 TOP influencers by Egnati.
What will you get from this Master Class:
– Interactive session on how to ‘Prepare, Build & Deliver Sustainable Mutual Action Plans’
– Breakout room exercise with an exclusive PDF template from the Growth Molecules™ Academy
– Feedback review of break out room exercise

How Top Sales Teams Sell And What Works For Them
2023-01-04 03:00 - 04:30 UTC
Selling is hard. How to stay on top of minds when most of the sales motion is done remotely, digitally? How to cut through the noise and stand out from the crowd when attention span is the most expensive currency?
Salesloft is the all-in-one sales engagement platform where sellers engage with buyers from first communication to close. It’s a digital sales platform built specifically for sellers.
In this webinar, we will share secrets of top-performing sales organisations and how they are using sales engagement technology to get results.
You’ll get an inside look at the top-rated sales engagement platform, Salesloft. See how thousands of the world’s most successful sales teams are more easily:

Reaching out to buyers
Following-up and sharing insight from meetings
Coaching struggling reps
Leaning in on at-risk deals

Join us for this webinar at 11am SGT/ 2pm AEST and get insights on the secrets of top-performing sales organisations and see how Sales Engagement Is Transforming Sales — And Why You Need It Now

CSN Cafe London – how to create a ‘Tech Touch’ approach which works!
2023-01-04 14:00 - 15:00 (Europe/Paris)
An informal catch-up for Customer Success Professionals of all levels to meet online and share experience & knowledge.

This Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the industry over a cuppa ☕.
These Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub where people can share ideas and industry insights.
We encourage you to sign up early to guarantee your place.
Please order tickets only for yourself.
In this event we will discuss the topic of the ‘tech touch’ approach to customer success. How can we ensure we offer a great level of service without hiring an army of people?
Have you used technology solutions to tackle this challenge? What would you recommend? What mistakes were made and lessons learnt?
Come along and tell us all about it!
Your host,
Michelle Garnham
Founder of Ellacott Consulting and The Customer Success Conversation series
This event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
