Practical CSM Academy

How we automated customer success onboarding
2026-03-19 13:00 - 14:00 UTC
If you work in customer success, operations, product, or growth and want to make your onboarding process more scalable and efficient, this session is for you.
In this live session, we’ll walk through how we automated customer success onboarding, which steps we automated, which tools and workflows we used, and how we reduced manual effort while maintaining a strong customer experience. You’ll also learn what worked, what didn’t, and the key metrics we focused on.

DeepTarget Customer Success Webinar - March 2026
2026-03-19 16:00 - 17:00
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month.
Each Webinar is unique and designed with you in mind. Learn how to grow your deposits, loans, revenue and customer loyalty through your DeepTarget platform.
Register Today!

How to Run a 15-Minute QBR That Wins Executive Attention
2026-03-26 17:00 - 17:30
Learn the concise, high-impact framework that earns executive attention, drives strategic alignment, and opens the door to expansion conversations.

AI Customer Success Summit | April 2026 | Free virtual event
2026-04-08 15:00 - 2026-04-09 22:00
Unlock AI-driven strategies to automate workflows, map smarter touchpoints, analyze feedback, reduce churn, and future-proof your CSM role.
Level up your Customer Success strategy and learn specific, practical AI use cases. Dive into sessions on scaling CS using automation, enhancing customer communication, and driving retention and growth.
Secure your free pass for live and OnDemand access to expert-led discussions, live Q&As, and actionable insights to future-proof your role.

DeepTarget Customer Success Webinar - April 2026
2026-04-16 17:00 - 18:00
