Practical CSM Academy

Women Leaders in CS - Recruiting & Retaining Diverse CS Talent
2023-07-26 17:00 - 18:00 UTC
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna Vaisanen, Passionate Customer Success Leader with Multi-industry Experience. Minna creates value by delivering outcomes and fast time-to-value for customers, solves problems through innovation and strategic thinking, and can define and execute Go-to-market strategies for multinational companies and technology start-up / scale-up.
Our Women Leaders in Customer Success events are recorded LIVE in front of an invited audience. During the discussion, you are invited to submit your questions, which will then be shared with the guest in the final part of the session. Each month features a different guest and a different Customer Success-related topic for conversation.

{Customer Success Story} Early eSigner Adopter Switches to Certinal: One We
2023-07-25 19:00 - 20:00
Discover how this switch paved the way for a future of innovation, empowering the organization to achieve new heights of efficiency and productivity. Gain valuable insights and firsthand experiences that will inspire you to explore the transformative potential of Certinal for your own business.
Key Takeaways:
Accelerated Migration: Learn how the early eSigner adopter effortlessly migrated to Certinal in just one week, minimizing disruption and maximizing operational efficiency. Gain valuable tips and strategies for streamlining your own migration process.
Cost Savings: Discover how the switch to Certinal resulted in significant cost savings for the customer. Explore the financial benefits of adopting Certinal, such as reduced paperwork, streamlined workflows, and improved resource allocation
Future-proof Innovation: Explore how Certinal enabled the customer to unlock a world of innovation and digital transformation. Discover the cutting-edge features and capabilities that Certinal offers, paving the way for improved collaboration, enhanced security, increased productivity, and long-term success.
Real-world Success: Hear firsthand accounts from the customer as they share their journey, challenges faced, and the remarkable outcomes achieved with Certinal. Gain practical insights and best practices that you can apply to your own organization’s digital transformation initiatives.
Don’t miss this opportunity to be inspired by a remarkable customer success story of ABT Associates, discover the cost-saving potential of Certinal, and embark on a path to a future of innovation. Join us for this informative webinar and revolutionize your business

Streamlining customer education with the ChurnZero and Northpass integration
2023-07-25 19:00 - 19:30
Join us for a 20-minute webinar where we’ll showcase how the integration between ChurnZero and leading LMS platform, Northpass, can revolutionize your customer education program.
Learn how to manage, automate, and scale your education initiatives to drive success throughout the customer’s journey. Discover how Northpass’ robust learning management system, seamlessly integrated with ChurnZero, empowers you to deliver engaging training content, track progress, and customize learning paths.
In this webinar, you’ll learn:

Critical points in the customer journey to utilize training
The ROI of digital customer education
Advantages of ChurnZero + Northpass

Maximizing Value with PPM Pro: PPM Pro to AgilePlace
2023-07-25 16:00 - 17:00
We are continuing the rollout of our new Planview PPM Pro webinar Series entitled ‘Maximizing Value from PPM Pro’ that will focus on helping you increase the value you are receiving from the Planview PPM Pro product and Planview’s broader platform for connected work. This is a monthly series spotlighting key value areas and will provide you the opportunity to continuously learn how to take advantage of the many great features in the product and Planview’s platform.

The next webinar, ‘Maximizing Value with PPM Pro: PPM Pro to AgilePlace’ will take place on Tuesday, July 25th at 10am CT. This session is intended to inform, educate and demonstrate how you can utilize PPM Pro for project planning phases and AgilePlace for the execution phases. Key to successful agile/project management is using the right tools for the right job, in order to bring the most value back to your organization.

In this webinar you’ll learn about:
• Common Challenges in Integrating PPM Pro with AP
• How to setup the integration on both the PPM Pro and AP products
• Key Takeaways

Who should attend? This webinar is intended for Administrators and reporting experts who want to fully customize PPM Pro.
Everyone who registers for the webinar will be sent the recording even if you can’t attend.

Customer Journey Mapping Reboot: Reducing Effort and Decreasing Churn
2023-07-24 19:00 - 20:00
If you’re curious about what really drives customer loyalty in 2023, here’s a hint:
It’s not about “surprising and delighting.”
—Live on Monday, July 24 at 11am PT / 2pm ET—
Are you curious about what really drives customer loyalty in 2023? Here’s a hint: It’s not about “surprising and delighting.” In today’s uncertain macroeconomic landscape, customer experience (CX) professionals must identify new approaches to driving loyalty and minimizing churn.
Join Matt Dixon, author of “The Effortless Experience,” and Marci Kirkpatrick, Director of CX Programs at SurveyMonkey by Momentive, to learn how to audit your customer journey map to mitigate common causes of disloyalty.
Register to learn:

Why providing frictionless customer experiences that minimize effort and boost retention is paramount in 2023
How to target areas in your customer journey map to reduce effort and improve engagement
Tips to eliminate friction, improve loyalty, and ultimately increase revenue

Don’t miss this opportunity to learn from one of the world’s leading customer experience experts! RSVP today to secure your spot.

Introducing Partner Data in Adobe Real-Time CDP, Featuring Experian
2023-07-20 19:00 - 20:00
Unlocking hidden opportunities: harnessing Experian’s partner data in Adobe Real-Time CDP
—Live on Thursday, July 20 at 11am PT / 2pm ET—
Adobe Real-Time CDP serves as a single system for data management across the customer lifecycle – customers can grow and retain existing customer relationships and also use Real-Time CDP to acquire new customers.
With the introduction of partner data, customers can work with data providers of their choosing – such as Experian – to find new customers and enrich existing customer profiles. This new capability super charges upper-funnel use cases, enabling brands to serve relevant personalization at every step in the customer journey from anonymous engagement to known customer.
In this webinar, we will discuss:

How Real-Time CDP powers acquisition use cases with partner data
How Experian data sets add unique value to customer use cases
How this works in practice; we’ll walk through the product workflow to bring this to life

Leadership Office Hours
2023-07-20 16:00 - 17:00
When
Thursday, July 20
11:00am – 12:00pm EST
Who
Customer Success Leaders who are building and scaling at B2B SaaS companies
What

learn from each other in breakout room discussions
talk about Doing More with Less
sign up for specific dates or the whole series

Expand your network and leave with one new idea to implement at your company

THE IMPACT OF ARTIFICIAL INTELLIGENCE ON TECHNOLOGY PROFESSIONAL SERVICES
2023-07-19 19:00 - 20:00
There are signs that artificial intelligence (AI) is well on the way to revolutionizing the way many businesses operate, and the technology professional services industry is no exception. As AI continues to evolve and transform various sectors, it’s become crucial for the PS community to understand its impact on their field.
Join Bo DiMuccio, Distinguished VP of PS Research and Advisory and Dave Young, Senior Director of PS Research and Advisory, for a preliminary overview of the influence of AI on technology professional services, exploring its benefits, challenges, and future implications, including:

A taxonomy of AI and related concepts
Augmented decision-making
Automation and efficiency
Enhanced client experience
Ethical considerations and challenges
Future trends and opportunities

The core of the findings presented in this webinar are drawn from a recent survey motion conducted within the TSIA community, meaning you’ll be seeing the data fresh off the presses! Whether you’re a technology professional, consultant, or business leader, this webinar is your gateway to understanding the profound impact of AI on technology professional services, and stay ahead of the curve in this transformative era of artificial intelligence.

Presented By:
Bo Di Muccio, Ph.D.
Distinguished VP, Professional Services Research, TSIA
Dave Young
Senior Director, Professional Services Research, TSIA

Scaling Customer Success: Digital strategies, ChatGPT, and personalized experiences
2023-07-19 19:00 - 20:00
Wednesday, July 19, 2:00 – 3:00 PM EDT
Struggling to scale your Customer Success organization? In this interactive session, Lynn Tsoflias will cover how to scale a Customer Success organization by implementing a digital strategy and improving team productivity. Attendees will gain valuable insights and practical tips on using digital strategies that reduce the cost to serve, driving desired outcomes, and improving team productivity.
Key takeaways:

Leverage ChatGPT to boost productivity and efficiency, both for yourself and your teams. See how ChatGPT can help you proactively engage with customers, create onboarding and renewal processes, and analyze data – saving you and your team hours, even days of time
Deliver personalized experiences at scale through automation and one-to-many communications, and leverage a Community to drive customer engagement
Harness the power of digital tools to advance your Customer Success initiatives and empower your team to work smarter, deliver value at scale, and drive customer satisfaction

By the end of this session, you will leave equipped with actionable strategies to optimize your Customer Success organization, leverage ChatGPT and digital tools that enhance you and your team’s productivity as well as improve the customer experience.
Speaker: Lynn Tsoflias, CEO, CustomerGuru

Strategy consultant to CEOs, CCOs, CROs, and VPs of CS
Operating advisor of PE-backed portfolio companies
Former Microsoft and startup executive

Unleashing the Power of Empathy, Gratitude, and Human Connection in Customer Marketing
2023-07-18 22:00 - 23:00
Our Guest Speaker:

Chris Schembra
Wall Street Journal Bestselling Author and Founder
7:47
Ari Hoffman
VP, Customer Marketing and Advocacy
Influitive

Date: July 18, 2023 at 2:00 PM ET/11:00 AM PT
Duration: 60 minutes

Session Overview
Join us for a special webinar that will go beyond the usual tactics and strategies of customer marketing, and explore the power of empathy, gratitude, and human connection in building strong customer relationships.
Through research-backed insights, real-life examples, and practical tips, we’ll cover:

The importance of being present and connecting with your customers on a deeper level
How investing in your team’s well-being and engagement translates into exceptional customer care
The power of emotional connections and how they drive customer loyalty, referrals, and premium brand perception
Communicating gratitude in a way that resonates with your customers, creating stronger bonds and lasting impressions
The transformative effect of connecting your customers, fostering a sense of belonging, and building a network of advocates

By shifting the spotlight onto your team, your customers, and yourself, you’ll discover the immense value that lies in building genuine connections and fostering a customer-centric mindset.

CUSTOMER EFFORT – REMOVING FRICTION POINTS IN YOUR END-TO-END SUPPORT PROCESS
2023-07-12 19:00 - 20:00
At TSIA, we continue to be surprised by the lack of support organizations that utilize a Customer Effort Score survey to identify and eliminate areas of friction in the end-to-end support process. In fact, just over 50% of the industry has adopted the CES survey best practice.
In this 45-minute webinar, we will share best practices for deploying your CES survey and discuss common areas of conflict within the end-to-end support process that can benefit from CES survey feedback.
If you’ve heard from your customers that your support process is difficult, but aren’t quite sure how or where to begin, then this webinar is for you.

Presented By:
Dave Baca
Director, Support Services Research, TSIA
Sara Johnson
Director, Support Services Research, TSIA

Finding Your Flavor: The Path to Personalization
2023-07-12 18:00 - 19:00
Gourmet cooking is all about mixing together unique ingredients in an interesting way and also presenting it in an interesting way that catches the eye. Just like any award-winning chef, you have to create recipes that are unique to you. Join Gainsight’s Master Chefs to learn how personalizing Digital CS programs helps your users reach individual product value through digital journeys aligned to their unique needs and objectives. You’ll take away key data points to leverage in digital motions, including how to segment users effectively to compliment human touchpoints.

How to accelerate digital journeys with data-driven personalization
Where to start with personalizing digital programs aligned to CSM activities
How to assess impact of your personalized programs, and how to iterate

Speakers:

Tyler McNally
Vice President of Customer Experience and Operations at Gainsight

Tori Jeffcoat
Senior Product Marketing Manager at Gainsight

Lane Holt
Director of CX, Scale at Gainsight

EDUCATION SERVICES TECHNOLOGY REVIEW
2023-07-06 19:00 - 20:00
Is your customer education organization under-leveraging technology for content development, operations, credentialing, and sales and marketing? With ChatGPT and all things generative AI on the rise, customer education organizations need to leverage the results of TSIA’s Education Services Technology Stack Survey now more than ever. Please join Maria Manning-Chapman, Distinguished VP, Education Services Research, and Lawrence Kaye, Director, Education Services Research, to discuss: :

The tools and technologies education services organizations are investing in.
Popular tools and technologies being used today.
Overall industry satisfaction with these tools & technologies.

In a world where everything needs to be done faster, better, and cheaper, it often seems that successfully implementing technology is the only way to accomplish all three. This session is certain to be informative for customer education organizations looking to implement technology, pinpointing where their investment may have the highest overall impact.

Presented By:
Maria Manning-Chapman
Distinguished VP, Education Services Research, TSIA
Lawrence Kaye
Director, Education Services Research, TSIA

Leadership Office Hours
2023-07-06 17:00 - 18:00
When
Thursday, July 6
11:00am – 12:00pm EST
Who
Customer Success Leaders who are building and scaling at B2B SaaS companies
What

learn from each other in breakout room discussions
talk about Doing More with Less
sign up for specific dates or the whole series

Expand your network and leave with one new idea to implement at your company

CSN Cafe London – The Customer Success Conversation
2023-07-05 14:00 - 15:00
An informal catch-up for Customer Success Professionals of all levels to meet online and share experience & knowledge.

This Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the industry over a cuppa ☕.
These Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub where people can share ideas and industry insights.
We encourage you to sign up early to guarantee your place.
Please order tickets only for yourself.
Your host,
Michelle Garnham
Founder of Ellacott Consulting and The Customer Success Conversation series
This event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.

4 STRATEGIES TO AUTOMATE YOUR INDEPENDENT CONTRACTOR MANAGEMENT
2023-06-29 19:00 - 20:00
According to a recent MIT study, 74% of managers agree that effective management of independent contractors (freelancers, 1099s) is critical to their organization’s success. However, only 30% are prepared to manage a workforce that will continue to rely more on independent workers. As younger generations enter the workforce, and are increasingly turning to the gig economy for work, it’s critical that technology firms become more agile to better leverage contract workers in future workforce strategies—particularly for service delivery.
Organizations utilizing independent workers today, or planning to in the future, should join us for this webinar to gain essential insights on how to enhance your onboarding and vetting, job management, payments, and more! We’ll also be discussing how automation and implementing the right technology can help your organization efficiently overcome talent challenges, improve compliance and tracking, offer faster and more flexible payment options, and better identify and deploy workers.

Presented By:
John Ragsdale
Distinguished Researcher, VP Technology Ecosystems, TSIA
Gordon Walsh
Enterprise Account Executive, WorkMarket, an ADP Company

CSN Cafe Dublin – Panel – Showing the Value of CS in an Economic Downturn
2023-06-29 18:00 - 20:00
Join us for an in person conversation with Ireland based CS leaders on how we show the value of Customer Success in an economic downturn.

CSN Cafes are designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the industry.
For our next café in Dublin we will be getting together in person on June 22nd at Slattery’s Pub in D4 starting at 6pm. During this event we will start by bringing together some of the top Customer Success minds from around Ireland to talk about how we show the value of Customer Success during an economic downturn like the one we are facing today. Join Daphne Costa Lopes (HubSpot), Peter Lyon (eDesk), Sally Donaldson (StreamNative), and Ezra Zimbler (LinkedIn) as we discuss the current economic situation and the impact on Customer Success. After the panel we will have time for networking. We are excited to bring together a group of current and aspiring Customer Success professionals from around Ireland so all are welcome!

How to boost customer retention with “face-to-face” digital CX
2023-06-29 16:00 - 17:00
Presented by
Matthew Curley, Director of Technical Operations, Customer Success at Toast

About this talk
It was during the COVID pandemic that Toast, a cloud-based restaurant management software company, realized that they had to up-level their customer experience to meet customers where they were – despite being unable to meet customers in-person at their restaurants. Toast modernized their customer experience rapidly with technologies like one-way and two-way video, enabling them to meet their customers “face-to-face” and provide the true “I’m there with you” support that their customers expect. Join us as in our upcoming webinar where we speak with Matthew Curley, Director of Technical Operations, Customer Success at Toast, about his customer experience methodologies and to gain tips to meet your customers where they are – in-person or in a digital space – to improve their experience and increase your customer retention.

RYG Meetup: Salt Lake City
2023-06-29 01:00 - 03:00
Join ChurnZero, Kenect, and your Customer Success peers for a free networking happy hour and industry-focused panel discussion!
RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want to know but didn’t know who to ask.

Agenda:
Wednesday, June 28, 2023

6:00 – 6:30 PM – Arrival & Happy Hour
6:30 – 7:30 PM – CS Group Discussion
7:30 – 8:00 PM – Continued Networking

Check back soon for speaker and discussion topics!

Reserve your spot today!
#MeetAtRYG

THE RENEWAL SPECIALIST: AN ESSENTIAL ROLE FOR PROFITABLE REVENUE GROWTH
2023-06-28 19:00 - 20:00
Renewals are the largest source of revenue for SaaS companies, yet many organizations struggle to achieve growth and profit because of inefficient sales models.
Join Jack Johnson, TSIA’s VP of Customer Growth and Renewal as he discusses how companies are orchestrating the use of renewal specialists to reduce the high cost of sales and improve Net Retention Rate performance.
There is clear evidence that Renewal Specialists can positively impact financial performance, yet the lines are blurry regarding when, where, and how these specialists should be involved. In this interactive session, Jack will explore key levers to pull when renewals and expansions are on the line and answer key questions such as:

Who should own renewals: Sales, CS, or a dedicated Renewals function?
What is the appropriate charter for a Renewal Specialist?
And more!

Ready to learn more? Keep up to date on this subject by subscribing to TSIA’s Research Journey, Protecting and Growing Your Customer Base today!

Presented By:
Jack Johnson
VP, Customer Growth and Renewal Research, TSIA

ChatGPT and Generative AI for Magical Customer Experiences
2023-06-28 18:00 - 19:00
Presented by
Muddu Sudhakar CEO Aisera, Aneel Jaeel SVP CS McAfee, Scott Owen, VP Support Okta Jason English, Principal Analyst Intellyx

About this talk
Join Muddu Sudhakar, CEO of Aisera, Scott Owen, VP of Support – Customer Identity Cloud at Okta, and Aneel Jael, former SVP of Customer Success at McAfee and former SVP of Support and Support Account Management at ServiceNow, on applying ChatGPT & Generative AI towards Customer Success and Support. The session will be moderated by Jason “JE” English, Partner & Principal Analyst at Intellyx. Our guest speakers, practitioners that have pioneered the use cases of Generative AI within their enterprises, will share insights on: The business drivers that make Generative AI relevant today and its ROI. Example use cases of Generative AI and ChatGPT for customer experience. The implementation of Generative AI solutions in an enterprise technology stack. Satisfying security, privacy, data integrity, and compliance risks Join us to learn how Generative AI can help your organization to deliver better self-service intelligent systems, delight customers, and reduce support costs. Bring your questions and be part of the conversation.

HUMANS MATTER: AI AND TECH TOUCH VS HUMAN TOUCH AT SCALE CUSTOMER SUCCESS MODELS
2023-06-27 19:00 - 20:00
In today’s hyper-competitive business landscape, driving revenue and fostering long-term customer loyalty are fundamental for sustainable growth. Traditional approaches to customer success for low-touch accounts often rely heavily on automated systems, self-service portals, and chatbots, delivering a poor experience by neglecting the essential human element that builds strong customer relationships that produce better financial results.
With today’s business landscape constantly evolving, the cost to serve is increasing while the timeframe to land new accounts is lengthening, making your existing accounts a critical source of revenue. Building a deeper relationship with your current customers is crucial. But how?
Join TSIA’s John Ragsdale, Distinguished VP, Technology Ecosystems, and Tek Experts’ David Mangham, Head of Global Customer Success, for a highly-informative webinar to discuss:

How and why traditional automation falls short.
A different way to deliver human touch at scale in a cost effective manner.
Results you can expect.

You will leave this session with:

A new option to consider for increasing account coverage that drives results at scale.
Ideas for blending onboarding, relationship management, and renewal tactics.
Critical questions to ask yourself to see if this strategy is a fit for you.

This webinar is a must-join for executives, customer success managers, and professionals seeking innovative approaches to drive revenue through a scalable, human-centric customer success framework. We’re looking forward to seeing you there!

Presented By:
David Mangham
Head of Global Customer Success, Tek Experts
Bruce Hildyard
VP Strategy & Operations Customer Success,
Patricia Day
Head of Customer Success Workspace – Americas and Japan, Google

Women Leaders in CS - Building Thriving Customer Success Teams
2023-06-27 17:00 - 18:00
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna Vaisanen, Passionate Customer Success Leader with Multi-industry Experience. Minna creates value by delivering outcomes and fast time-to-value for customers, solves problems through innovation and strategic thinking, and can define and execute Go-to-market strategies for multinational companies and technology start-up / scale-up.
Our Women Leaders in Customer Success events are recorded LIVE in front of an invited audience. During the discussion, you are invited to submit your questions, which will then be shared with the guest in the final part of the session. Each month features a different guest and a different Customer Success-related topic for conversation.
Attendance is FREE – just use the REGISTER options below to reserve your invitation to attend each event.
Thanks to The Customer Success Association for publicizing these events.

CS Leadership Conversations - The Role of AI in Customer Success Management
2023-06-22 17:00 - 18:00
Join Rick Adams in the June edition of “Customer Success Leadership Conversations” as he chats with You Mon Tsang, CEO at ChurnZero, in a live webinar exploring how AI can enhance and streamline customer success management. This discussion will cover best practices for implementing and adopting AI and is perfect for customer success leaders, executives, and practitioners looking to drive their customer success programs’ efficiency and effectiveness with AI.

June 22 Leadership Office Hours
2023-06-22 16:00 - 17:00
When
Thursday, June 22
11:00am – 12:00pm EST
Who
Customer Success Leaders who are building and scaling at B2B SaaS companies
What

learn from each other in breakout room discussions
talk about Doing More with Less
sign up for specific dates or the whole series

Expand your network and leave with one new idea to implement at your company

RYG Meetup: Charlotte
2023-06-21 23:00 - 2023-06-22 01:00
Join ChurnZero, Torqata, and your Customer Success peers for a free networking happy hour and industry-focused panel discussion!
RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want to know but didn’t know who to ask.

Agenda:
Wednesday, June 21, 2023

6:00 – 6:30 PM – Arrival & happy hour
6:30 – 7:30 PM – Panel and group discussion
7:30 – 8:00 PM – Continued networking

Discussion Topics:

Coming soon

Reserve your spot today!
#MeetAtRYG

From start to scale: Navigating the journey of customer education
2023-06-21 18:00 - 19:00
About

Join us for a virtual coffee break and meeting of Customer Success leaders as we discuss digital customer education programs. The goal of this virtual RYG is to bring together the leaders (directors and above) of B2B SaaS to build a community. We hope you’ll fire up your computer and join us as we swap notes and talk shop with fellow CS leaders.
In this interactive session, we will explore the importance of customer education and how it can positively impact your business. We will also dive into the challenges that businesses face when starting and scaling their digital customer education programs and discuss practical strategies to overcome these challenges.
A recording of this event will be shared to all registrants within 24 hours of the event.

Agenda

Starting your customer education program
Building cross-department alignment on training
Measuring success and scaling your program

Live Webinar: Oracle financial period close best practices—Creating a path to a fully automated close
2023-06-21 14:00 - 15:00
Companies continuously look for ways to keep pace with market changes and stay ahead of the competition as they expand and grow their financial footprint. There are many obstacles for businesses to overcome such as changing economic conditions, increasing inflation, and attracting and retaining employees with the appropriate skills—all while ensuring they are focused on the right opportunities. A quicker financial close can help provide more time to focus on strategic activities and enable companies to respond more readily to changing business and economic conditions.
Join us for a 60-minute live webinar to hear from our Oracle and customer panelists as they share their experiences, success stories, and best practices to achieve effective and efficient financial period close processes. You’ll learn how Oracle can help you speed up your financial close to ensure your business is successful at saving time and costs, while also adapting to the changing climate faster.
The session will explore:

Biggest obstacles for a quicker financial close
Components of speeding up the financial period close
Gains in terms of technology, people, and process
Examples of successful customer financial period close

RYG Meetup: Chicago
2023-06-21 00:00 - 02:00
Join ChurnZero and your Customer Success peers for a free networking happy hour and industry-focused panel discussion!
RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want to know but didn’t know who to ask.

Agenda:
Tuesday, June 20, 2023

6:00 – 6:30 PM – Arrival & Happy Hour
6:30 – 7:30 PM – CS Group Discussion
7:30 – 8:00 PM – Continued Networking

Discussion Topics:

Check back for updates soon.

DeepTarget Customer Success Webinar - July 2023
2023-06-20 19:00 - 20:00
Description: Industry Insights, DXP Helpful Hints, A Case Study of Success
