Practical CSM Academy

​​​​​​Generating Maximum Efficiency from Customer Success Management
2022-10-12 17:00 - 18:00 UTC
Customer Success Management potentially provides a great ROI for many companies, but the costs of service can easily get out of hand if left to its own devices. What can CS Leaders do to help create a lean and efficient CS service that also offers a high-quality experience for all customers?
Direct link to the Live Room – https://event.webinarjam.com/go/live/295/k6qgosmqfns2s1

BIG RYG 2022 - The Customer Success Leadership Summit
2022-10-12 - 2022-10-13 | Convene, 1201 Wilson Boulevard, Arlington, WA, 22209, United States
The best Customer Success conference, hands down.
BIG RYG DC is where Customer Success leaders discuss your most pressing challenges and trends.
The event is being held in D.C. metro’s tallest building, which offers million-dollar views of the nation’s capital skyline.
Join hundreds of your peers to share best practices, ask questions and get the answers you need to improve your team’s effectiveness, your customers’ satisfaction, and your company’s bottom line.
*RYG = red, yellow, green: the common indicators of customer health.
Successful customers are the heart of our business. Let’s keep them in the green.
One of the coolest things I get to do every year as the CEO of ChurnZero is invite you and other incredible Customer Success leaders to attend, share their knowledge, and set the tone for the future of the industry at the best annual Customer Success conference out there: BIG RYG* 2022.
Why is it the best?
The attendees. Passionate, generous Customer Success leaders like you who want to help solve Customer Success challenges – not just talk about them – by offering ideas that can be implemented today.
The format. This conference is all about ensuring you have the best possible experience. There is no selling, no fluff, no death-by-PowerPoint. You’ll take part in detailed workshops for in-depth conversations, keynotes, and traditional breakouts to keep the conversations flowing. And there is plenty of time to network and have fun along the way.
The speakers. Over the years, we have featured incredible speakers including Jason Lemkin from SaaStr, Sandi Lin of SkillJar, Rahul Jain of Pendo, as well as executives from ESG, Zoominfo, GrubHub, iContact, Mailchimp, Grotech, Baird, TrustRadius, Playvox, Kenect, Intellum, 6sense, and so many more. This year’s caliber of talent will be no exception but there is one change: we want to feature you! Tell the industry about the amazing things you and your team are doing that are making a big impact on your customers and your business.
The approach. Our mantra for this conference (and our company) is: Speak simply, be real, and challenge the audience. That said, we focus on delivering content that opens up new perspectives on what’s possible with Customer Success, provides tactical answers to your most pressing challenges, and explores what it takes to run a modern Customer Success organization today.
The location. Washington D.C. is the Silicon Valley of the East. 😊 Seriously, our nation’s capital is beautiful in fall and this year’s conference will be held at an incredible space which overlooks the entire city. While you’re here, visit the monuments and world-class Smithsonian museums, all free of charge.

Digital Experiences Without Drama: Empower Marketers and Streamline Development
2022-10-11 19:00 - 20:00
Recent years have seen businesses moving from legacy suites and DXPs to stacks comprised of developer-first, best-of-need composable technologies. But there are two huge barriers to widespread adoption:

1. Marketers can’t easily work with headless APIs to create digital experiences
2. Websites can’t run on CMS alone, so developers are forced to spend hundreds of hours writing “glue code” to make services from different vendors work together seamlessly

How can businesses get the cost and agility benefits of composable technologies while empowering marketers to create, launch and manage their experiences without submitting yet another ticket to IT?
Join Nick Barber, celebrated industry expert, former Forrester analyst and VP at Insight Partners and Lars Petersen, CEO of Uniform, to discover:

How B2B and B2C businesses can take the drama out of digital experiences to improve time to value for digital investments
How the emerging digital experience composition (DXC) category allows each team involved in digital delivery to go beyond the tech stack to own their respective areas of expertise
The composable cheat sheet: Who is it for, how to get there and what to avoid

B2B Summit EMEA
2022-10-11 08:00 - 2022-10-12 17:00
Align. Advance. Accelerate.

Smarter Decisions, Better Outcomes.
B2B marketing, sales, and product leaders are empowered by their relationship with Forrester to get ahead of the game: to see around corners and not just anticipate changing circumstances but turn them to their maximum advantage. It all comes down to smart decision-making — having the insight to plot the shrewd move, the timely course adjustment, and the right moment to think big. Insight leads to smart decision-making, enabling B2B marketing sales and product executives to take the lead in their organizations and fostering the alignment and connectivity that will lead to future success.
But it’s about more than just fine-tuning the engine — it’s about powering your growth and accelerating your journey, leaving the chaos and confusion behind, and moving forward with clarity and confidence.
B2B Summit EMEA is the premier event to drive business and fuel the revenue engine. Explore ground-breaking research, models, and frameworks, designed with your organization’s priorities in mind. Insightful breakouts, hands-on case studies, lasting peer connections, and inspiring keynotes all contribute to empowering the strategies of marketing, sales, and product leaders to foster results that surpass goals.
Join hundreds of your peers on October 11–12, 2022 as we uncover endless possibilities to drive measurable impact at B2B Summit EMEA. Secure your ticket today.
Intercontinental London – The 02
One Waterview Drive, Greenwich Peninsula, London, SE10 0TW
Standard Rates

All prices are shown in EUR; credit card charges will be in EUR. We are experiencing some technical issues with certain banks. If you need assistance or would like to make a purchase, please contact events@forrester.com.

CLIENTS
2200 EUR

NON-CLIENT
2500 EUR

GOVERNMENT/NONPROFIT
1600 EUR

How to Improve ROI by Integrating Visual Assistance Into Your CX Toolkit
2022-10-06 19:00 - 20:00
Improve efficiencies, accuracy, and customer interactions with the power of visual assistance. Arm your CX teams with AR-powered visual assistance tools to increase ROI, customer & employee satisfaction, and other key KPIs.
Meet your customers any time, anywhere and on any device. See what your customer sees and solve with empathy and efficiency. Connect project details and deeper data insights to better understand your customer, teams, and product.
Join Seth Earley, CEO & Founder at Earley Information Science and author of “The AI Powered Enterprise” to learn how integrating visual assistance can make your work easy.
Join us to discover:

What is Visual assistance + AR tools and how it is increasing effciencies, improving customer and employee satisfaction and ultimately leading to positive ROI and KPIs
Why and how customer interactions are evolving (digital transformation, human vs bot interaction, conversational service, white-glove support at scale)
Visual assistance use cases & Streem customer success as proof points

LEANING INTO THE CURVE: DIGITAL TRANSFORMATION DURING TIMES OF UNCERTAINTY
2022-10-06 19:00 - 20:00
Join us October 6, 2022
11:00 AM PT / 2:00 PM ET
According to research from customer experience (CX) experts Watermark, CX-leading companies gained an average of 6.1% in returns during the Great Recession from 2007 to 2009. But during times of economic uncertainty, there’s an impulse to cut costs (at all costs) and reduce investment in customer experience.
To shore up foundations and boost bottom lines, businesses need to continue investing in the overall customer experience by prioritizing tools that both reduce costs and increase customer and employee satisfaction—or else they risk long-term implications like high voluntary attrition rates and rising customer churn.
In this webinar, Joe Jorczak, Head of Industry for Service & Support at Yext, will discuss how organizations can leverage advanced knowledge management tools to achieve operational excellence, stand out from the competition, and secure long-term benefits.
This session will cover:

Why providing exceptional CX is even more critical in times of economic uncertainty.
How to scale your existing resources with effective knowledge management.
Best practices for reducing costs while simultaneously improving customer experience.

Join us to discover how to deliver value for your business and customers by making strategic investments in knowledge management and content findability.

Presented By:
John Ragsdale
Distinguished Researcher, VP Technology Ecosystems, TSIA
Joe Jorczak
Head of Industry, Service & Support, Yext

More Insights. More Engagement. Fewer Heroics.
2022-10-06 17:30 - 19:00
Build A Durable Business & Scale Your Team

Gainsight gives you the tools you need to become more effective than ever before in driving wildly successful customer outcomes and helping users discover and fall in love with your product. Join us as we showcase the latest and greatest product enhancements that will help you build a durable business.

Uncover The Steps of Durable Growth

From digital customer success to product-led growth to community engagement, Gainsight will be unveiling a host of exciting new features to help you execute your own Durable Growth Playbook.

Customer Loyalty
2022-10-06 17:00 - 18:30
This session is designed to provide an overview on customer journey mapping.

About this event

This is part two of a three part marketing series.
This session is designed to provide an overview on customer loyalty, setting it up within your business to be able to create loyal customers who will help you reach your current business goals. You will gain tips and tricks of what information you will want to collect from your customer, what easy things that can be done to increase loyalty and appreciation.
Session Philosophy: Keep things simple, test and learn, celebrate wins, workshop style discussion.
Session Overview:

What is customer loyalty
How do you measure customer loyalty?
Customer Loyalty at each stage of your business
CRM (Customer relationship management) and Marketing
Types of loyalty marketing offers (with examples)
Questions

Join us for Part 3 on October 26th 12:00pm – 1:30pm.
About The Presenter – Chantel Escoffery
Proactive, self-motivated Marketing Professional with over 22 years’ experience within the gaming, charitable gaming, non for profit, online legal products, financial, travel and retail/ service industries for both consumer and B2B markets. In-depth knowledge and understanding of marketingadvertising techniques, and customer loyalty strategies. Strong analytical skills and problem-solving abilities to make sound business decisions and provide creative strategic marketing plans.

The Customer Success Conversation: Raising the Customer Success Profile
2022-10-05 14:00 - 15:00
For passionate professionals to share knowledge on customer retention & growth, career progression & move customer success up the agenda!

About this event

Welcome to The Customer Success Conversation!
This free monthly online meet up brings together customer success professionals to meet peers, learn from others and share your own experiences in a safe and supportive environment.
This session of The Customer Success Conversation will be about raising the profile of the customer success team and role internally. Despite phenomenal growth and recognition as a relevant and key role, Customer Success is often bumped down the priority list. The role of Chief Customer Officer is nowhere close to common place and many CS professionals are over worked and under appreciated. Let’s discuss how you can start to make change happen and hear from others who have managed to raise the importance within their companies.
Common challenges customer success professionals face are:

A general lack of awareness within the company of the value of Customer Success and specific output
A focus and celebration of new logo sales above retention and expansion of existing customers
A lack of appropriate renumeration, with other teams often receiving credit for work done by CS
Reporting lines into Sales leadership rather than a Customer Success specific C-Level role, leading to competing resource justifications, with sales often winning

Who is this event for?
This event is for all customer success professionals, leaders, individual contributors and those just looking to understand the role of customer success better.
Why Attend?
Meet peers, learn and share on topics experienced across the role of customer success

HOW TO CREATE AN OUTCOME - FOCUSED COMMUNITY JOURNEY
2022-10-04 19:00
Join us on October 4, 2022
11:00 AM PT / 2:00 PM ET
Join Adrian Speyer, Head of Community at Higher Logic for a discussion on how community drives outcome across the customer journey. Adrian will share an action plan on each customer touchpoint and the outcome you can impact, with examples of real-life communities. Here is a sample of the areas of focus:

Acquisition: How can the community help prospects learn about your business and the solutions you offer?
Conversion: What impact can the community have on converting prospects to customers?
Retention: What community programs can you create to keep customers happy—and returning?
Loyalty: How can your community assist in moving customers from just members to brand promoters?

No matter the current state of your community program, either nascent or thriving, this session will guide you to better results for your organization.

Presented By:
John Ragsdale
Distinguished Researcher, VP Technology Ecosystems, TSIA
Adrian Speyer
Head of Community, Higher Logic

The Customer Conference Dublin 2022 – The Morrison Hotel
2022-10-04 08:30 - 18:00
The Customer Conference Dublin 2022 image
The Customer Conference – the leading CS conference, is coming with its Dublin edition in October!
This Autumn, we are bringing leaders and individual contributors from all corners of customers success to uncover our Pathways to Growth!
Join us to discuss everything about CS and growth – be it revenue growth, personal growth or professional growth. We will dive into exciting topics such as:
⭐️ the theory and operationalisation of CS revenue ownership
⭐️ the role of CS Operations in business growth
⭐️ how to develop and grow your CS team as well as yourself as a leader
⭐️ ️ how to align with other leaders and executives to achieve business growth
⭐️ how to prepare yourself and the rest of your business, for a diverse and productive workplace of tomorrow.
The conference day will include key notes, panels, and workshops specifically designed to fit each professionalisms and levels of seniority – from CSMs, through Operation Managers, to senior managers and executives. Join us to learn and develop together!

Unifying Customer Engagement Strategies for Marketing— with Harvard Business Review Analytic Services
2022-10-04 08:00 - 17:00
In today’s economy, customer retention is more important than ever.

So Harvard Business Review Analytic Services recently asked business leaders how they’re meeting the moment—and 88% said ongoing customer engagement is critical to their bottom line.
But what does that mean for marketing teams?
Join us as we dive into the just-released Harvard Business Review Analytic Services research sponsored by Intercom on the latest customer engagement insights and strategies. We’ll also be chatting with marketing leaders about how they’re unifying their customer experiences in order to keep their businesses growing in the years to come.
You’ll discover:

How businesses are connecting their tools and strategies to scale personalized customer engagement
How to build the teams and culture that improve collaboration

How marketing leaders are working with product, sales, and support to engage customers across the entire journey

NEW INSIGHTS IN WORKFORCE MANAGEMENT FOR FIELD SERVICE
2022-09-29 19:00 - 20:00
Join us September 29, 2022
11:00 AM PT / 2:00 PM ET
Managing a field service workforce is difficult, and the stakes are high. With field techs on site in the home or office of your customers, they have a huge impact on account satisfaction and brand perception. With the average cost of an on-site field visit averaging over $400, inefficiencies impact both the employee and the customer experience…and the bottom line.
To navigate these complexities, service leaders are looking at ways to digitally enhance and streamline processes for workforce management. With the age of the schedule and dispatch tools used by B2B tech companies averaging seven years, and mobile tools averaging five years, it is unlikely aging technology is taking advantage of recent innovations.
Join TSIA and ServiceNow for a discussion about:

How companies are using automation and AI to empower teams.
Ideas to simplify work for dispatchers and field service resources, and how to create a great workplace.
Ways field service organizations are using augmented reality (AR) to train, support, and guide field service technicians, and help deflect unnecessary dispatches.

Presented By:
John Ragsdale
Distinguished Researcher, VP Technology Ecosystems, TSIA
Tom DeVroy
Sr. Advisory Solution Consultant, ServiceNow
Beth Colehower
Director, Product Marketing, Field Service Management, ServiceNow

CSN Cafe French Riviera
2022-09-29 17:30 - 19:00
An informal monthly catch-up for Customer Success Professionals of all levels to meet and discuss challenges over a coffee.

This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry in a friendly atmosphere.
These cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about.
VENUE

Le MK

Avenue Roumanille, 06410 Biot
Biot, 06410 FR

This is not to be missed for any Customer Success Professionals. Look forward to seeing you there.

This event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.

Coffee Bar Conversation - Customer Success in Northern Europe
2022-09-29 17:00 - 18:00
ABOUT COFFEE BAR CONVERSATIONS

Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has a special interest or particular experience.
Each conversation takes place virtually, but in our imagination, we envisage guests and hosts meeting in a local coffee bar for an informal chat before or after work, and that informal, relaxed and friendly ambiance is exactly the type of vibe we aim for in the events.
Your host for the Coffee Bar Conversations series is our very own CEO, Founder, and author, Rick Adams. As well as being broadcast live, each event is recorded for prosperity and Practical CSM Academy members can access these recordings along with many other CS-related assets in the ever-growing Content Library – the world’s largest repository of Customer Success training content.

Customer Discovery – The Secret to Startup Success
2022-09-29 16:30 - 17:30
Join us for a two-part workshop on the fundamentals of customer discovery.

About this event

Every successful entrepreneur knows that customer discovery is an essential first (and ongoing) step in creating a new product, service, or business. Understanding who your potential customer is, what keeps them up at night, and what motivates them to solve those challenges, provides the foundation for everything from product development to more effective marketing and sales.
Join us for this two-part workshop to learn the fundamentals of customer discovery. Session one on September 29 will introduce the key customer discovery concepts and ground rules – along with pro tips for framing the right questions and how to conduct an effective interview. After you’ve had the chance to create your customer discovery plan, the second workshop on October 6 will provide hands-on practice with guidance from our expert coaches. Working together with SPARK’s entrepreneurial team you’ll have the opportunity to perfect your interview process and explore what the results mean for your product or business.
The Customer Discovery series is presented by Ann Arbor SPARK.

CSOs, Harmonize Account Management and Customer Success to Retain & Grow Customers
2022-09-29 15:00 - 16:00
Customer retention directly affects organizations’ growth strategy. Over half of customers seriously consider suppliers other than the incumbent as their renewal or repurchase dates approach. Chief sales officers (CSOs) often underestimate the customer success team’s impact in guiding customers to current value realization and its potential to drive growth. CSOs need seamless interaction partnerships between customer success and the account management team to retain customers and growth. Join this complimentary webinar to learn about critical lessons for building and deploying customer success resources for the management of existing customer relationships.

Learn how to define account management and customer success role responsibilities
Discover how to prioritize and leverage customer success best practices within your industry
Foster organizational alignment by establishing customer success measurements linked to sales results

Why Knowledge Management Is Critical to Business Resiliency
2022-09-28 17:00 - 18:00
How Organizations are Future-Proofing Business by Harnessing Company and Employee Knowledge // Live Wednesday, September 28 at 9am PT/ 12pm ET

Knowledge should be a strategic advantage for your business. The collective knowledge of your organization and its people fuels innovation, improves operations, and helps shape the customer experience. Yet many organizations struggle to capture, preserve, share, and build on their knowledge in today’s fast-moving and increasingly digital-first workplace, leaving them at risk of being left behind at a time when business resiliency is more important than ever.
If companies continue to conduct business in information silos, they are at risk of losing their investments in talent and intelligence, their reputations, operational excellence, and competitive standing. Taking a proactive approach to managing knowledge sets companies up to be both more competitive in times of high growth and derisk business operations when markets change.
Join Jordan Slabaugh, Chief Marketing Officer at Bloomfire and guest speaker Cheryl Mckinnon, Principal Analyst at Forrester Research, as they explore the role knowledge management can play in enabling a more collaborative and effective digital workplace, and reducing business risk by actively avoiding siloed decision-making and institutional brain drain (knowledge loss).
This webinar will cover:

Examining modern business resiliency and how it drives long-term value and impact
Knowledge as a component of the digital workforce and new strategies for managing both successfully
Strategies to turn knowledge into a sustainable resource for your business

Basic CSM - Soft Skills for CSMs
2022-09-28 17:00 - 18:00
Everyone knows that CSMs need a good range of soft skills to be able to perform their role, but what are “soft skills”, and which ones are the most important for CSMs to have mastered? Join award-winning author, speaker, and Customer Success trainer Rick Adams as he provides a detailed description of the exact knowledge, skills, and experience required to perform the role of Customer Success Manager.

Delivering Customer Success at Scale
2022-09-28 10:30 - 11:00
How do you get the coverage model right for Customer Success as you grow? Is it possible to do more Customer Success with the same resources? Can we scale effectively AND improve the customer experience? Join our webinar with special guest Natascha Evans, VP Global Enterprise Customer Success at Salesloft.

Agenda

1. Common challenges in coverage as you grow and scale.
2. How to evaluate your model and where to start improving.

3. Tools, automation and get more leverage on your work.
4. KPIs and health metrics to measure the impact of the coverage model.
5. Where are we going from here? What’s next for Customer Success.

Champion scalable & sustainable growth through the power of Customer Success
2022-09-28 07:00 - 08:00
The long-term success of your business, and your ability to drive market-leading Net Dollar Retention, depends on your ability to retain and grow your current customer base. As the value center of your recurring revenue business, Customer Success plays a crucial role in powering this growth engine. To unlock the potential of this organization, and maximize adoption, retention, and expansion, you must view CS as a true revenue engine and empower them with the investment, tools, and resources to effectively drive sustainable growth.
Join us as we delve into how leading enterprises drive Net Dollar Retention through strategic operations, Customer Success lead qualification (CSQL), and digitally enhanced customer engagement.
Key takeaways:

The role of Customer Success and operations in driving market-leading Net Dollar Retention
How to generate and nurture Customer Success lead qualification (CSQL) to boost expansion
How to create a digital customer engagement model that drives sustainable and scalable growth

Customer Follow-up: The Key to Keeping Customers and Closing More Sales
2022-09-27 18:30 - 19:00
We’ll look at effective ways to follow-up with customers. We’ll also demo the follow-up tool included in every sales training subscription.

About this event

In this webinar, you’ll learn easy and effective ways to follow up with your customers. You’ll also learn to use the customer follow-up tool included in your Furniture Sales Training subscription. We’ll focus the demonstration on using the scripts and templates that make it easy for your salespeople to communicate with your customers.
You pay a lot of money to get customers into your store, and you need everyone who leaves to come back and buy. You cannot afford to have them leave and spend their money somewhere else. Regular communication with your customers will ensure they come to you each time they have a home furnishings need. In this webinar you’ll learn to follow up, win more customers, and close more sales.
Register today! We only have room for 100 participants.
This webinar will be presented by Dr. Mike Petersen, President of The Furniture Training Company. Mike made a career in helping people learn the skills they need to succeed. Having received a Ph.D. in Instructional Design and Learning Science from Utah State University. He has worked with countless organizations including, Cozzia USA, Klaussner, OW Lee, Ernst and Young, The United States Air Force, The 4H, retailers, school districts, and many others. He co-founded LetterPress Software, Inc in 1997.

CS100SUMMIT
2022-09-27 17:00 - 2022-09-30 00:00
2022 CS100 Summit
As in years past, the 2022 CS100 Summit will be held at the amazing Sundance Mountain Resort on September 27-29, 2022.
***CS100 topics and networking opportunities are designed for leaders of customer success teams and executives. If you are a customer success leader, this is your event.***
2022 CS100 Summit Venue
Sundance Mountain Resort 8841 N. Alpine Loop RoadSundance, UT 84604
Summit Mission
Our mission is to create a summit experience where top customer success executives, leaders, and innovators come together to learn what it takes to build a culture of customer success at your company. The CS100 Summit provides customer success executives an exclusive learning environment with like-minded leaders at a phenomenal location to create an atmosphere of inspiration, ideation, strategy, and real-world application around customer success.
The CS100 Summit has exclusive and limited seating. With only 100 seats available, sign up now to secure your seat among the leaders and innovators of customer success. We’ve packed the three-day conference with keynote speakers, boot camps, working sessions, knowledge sharing, peer networking, and fun.
Top-Rated Customer Success Leadership Event of 2022
CS100 Summit 2022 is the fifth iteration of the world’s best customer success leadership conference. This annual conference has been recognized by attendees as the best CS leadership event of 2016, 2017, 2018, and 2019 – and the most meaningful learning experience available for customer success leaders.
**2022 CS100 Summit Agenda will be released as we get closer to the event.**

Localizing Your Customer Support Experience
2022-09-27 17:00 - 18:00
Presented by
Alan Mc Glinchey, Intercom | Abby Olorunnife, Linktree | Dmitry Olenov, Lokalise | Miguel Caetano, Lokalise

About this talk
In this webinar, we will dig into customer support localization or, as they say in the UK/Ireland/Australia, localization! We will be joined by an excellent panel of guests: Abby Olorunnife, Customer Communications Specialist at Linktree, Dmitry Olenovs, Manager of Customer Support at Lokalise, and Miguel Caetano, Product Marketing Manager, at Lokalise, moderated by Alan Mc Glinchey. You’ll hear from our guests on: – When and how to prioritize languages and regions – What systems, tools, processes, and culture are required to scale – Delivering a high-quality customer experience with global multilingual support

7 Key Trends That Will Impact Your Strategic Planning
2022-09-27 15:00 - 16:00
Inflection points and wild cards continually threaten to shake up industries. However, future-fit organizations survive disruption by actively sensing and responding to changes. Still, more than 60% of organizations do not have a formal process for this type of trendspotting, according to a Gartner survey. Executives who are not adequately trendspotting already likely will miss critical inputs to their strategic assumptions and planning. This leaves their organization exposed to blind spots and risk, limiting their ability to capitalize on these opportunities. This complimentary webinar will help executives across functional areas scope key trends and disruptions that enable accurate strategic assumptions. Find out how to factor in emerging macro and environmental trends that could impact your organization’s business models and strategic planning.

Identify critical areas of disruption in 7 key areas
Get Gartner insights on a range of critical macro and environment trends
Factor key trends into your business models and strategic planning

Meet the Future of Customer Success
2022-09-27 08:00 - 2022-09-28 17:00
CS has a seat at the table.
Now it’s time to take the lead.
New challenges CS leaders face:
– New limits on headcount and budget
– Pressure to increase net revenue retention
– Siloed and inaccurate customer data
– Limited CS operations resources
– Lack of visibility into which strategies are working and which aren’t
2 Days. 25 Speakers. No Cost.
You’ll learn:
– Leading strategies for CS in a down market
– The biggest opportunities CS leaders have today
– How top companies are scaling their CS teams globally
– Proven strategies to increase net revenue retention
– What Catalyst is building to power the future of Customer Success

Customer Success in a Down Market: How the CS function can thrive during times of economic uncertainty.
Data-Driven Customer Success: How leading CS teams are getting accurate data and translating that data into actions and results.
Customer Success Tech Innovation: How top CS organizations leverage technology to scale, drive results, and optimize their customer experience.

Transitioning into Customer Success - by Melo Associates
2022-09-26 15:00 - 16:30
The workshop has a short presentation about the CS function. The rest will be Q&A to provide actionable steps to help transition into CS.

About this event

We are Melo Associates, a Recruitment Firm based in Chicago that focuses on Customer Success Recruiting.
We get many questions from awesome professionals that want to move into the Customer Success Function and have created this interactive workshop.
Swati Garg, Managing Director of Melo Associates will be answering questions and providing actionable steps for individuals who are interested in transitioning their career into Customer Success, one of the fastest growing functions in the country.
This workshop will be broken into two parts. The first part will be a brief presentation on the Customer Success function explaining important things to know as you think about transitioning into this function.
The remaining, and majority of this workshop, will be answering questions and providing direct value back to the group. We want everyone to have the opportunity to ask their questions, hear other questions, and leave with actionable steps on their search!
Agenda:
Part 1

Introductions
What is Customer Success and is it right for me?
Yes, it is right for me; How do I approach the Customer Success job search?
FAQs

Part 2

Q & A Session

Come and join us to learn more about Customer Success, and most of all, get direct answers to your questions on how to transition into the Customer Success Function!
We look forward to seeing you there!

To learn more about Melo Associates, check out our website at meloassociates.com.
To learn more about the Customer Success Function, check out The Customer Success Association

No BS Servant Leadership - Learning How To Serve While Leading
2022-09-23 18:00 - 19:00
Date/Time: Friday, September 23 at 12:00pm ET
What is Servant Leadership (really)? Is it for me can it help me become a more effective leader?
We will discuss some truths about this popular leadership philosophy along with some myths that are out there. We’ll discuss some methods for implementation, hurdles and pitfalls to watch out for, and maybe tell a cool story or two.
What can I expect to get from this session?
Hopefully the attendees will glean some real world knowledge about how to implement the principals of Servant Leadership, learn some perspective on leadership in general, and maybe teach me a thing or two along the way!
My hope is that we all leave the session having learned something that we can leverage to help others (and ourselves) become better leaders. Because the world needs more strong leadership now more than ever.

3 Industry Experts Reveal How Value Selling Helps Them Close Deals Faster
2022-09-22 18:00
It can be hard to close deals quickly, especially if you’re not sure how to communicate the value of your product.
Most salespeople try to sell on features instead of benefits, which can lead to a lot of wasted time and effort. Plus, it’s tough to know what really matters to buyers.
In our webinar “How Value Selling Helps Close Deals Faster”, you’ll hear from two sales leaders who have learned first-hand how a streamlined approach to value enablement can transform your business and shorten your sales cycles, including:

How to get buy-in from the top down to ensure your value selling programs are wildly successful
Why value selling is even more important in heavily saturated markets
Different parts of the buyer journey that can benefit from a value-based sales motion

Reserve your seat now!

CX for Growth: Scaling your fintech customer support operations
2022-09-22 17:00 - 18:00
Delivering an outstanding customer experience has become table stakes for fintech companies to be successful.

In this webinar, we will dig into how fintech companies should think about scaling customer support operations.

We will be joined by Norah Ikoh, Head of CX Operations at Kuda Bank and Olaseike Ibojo, Customer Success Manager, Disputes at Paystack, moderated by Alan Mc Glinchey.

You’ll hear from our guests on:
– What are the self-serve support foundations you need to start
– Where and how to embed automation, personalization & proactive approaches
– How do you develop your culture and teams to scale

CX for Growth webinar series is designed for startups covering topics for CX and growth. Casual interview style to hear guests’ insights and ask your questions. Grab your coffee and join us either live or on-demand!
____
By registering for this webinar, you agree to Intercom, Paystack & Kuda Bank contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time. Intercom’s websites and communications are subject to its privacy policy.
