Practical CSM Academy

Driving Customer Engagement Featuring Branch
2022-09-13 22:00 - 23:00 UTC
Before digital products became the business, customer acquisition was the end game. But that’s no longer enough. Today’s winners are optimizing for engagement, activation, loyalty, and the end-to-end digital journey.
In this two-part webinar series, experts from Amplitude will discuss the metrics, frameworks, and tools that are helping today’s most successful brands move beyond thinking of digital as a collection of channels or acquisition funnels, and instead as the complete customer journey.

September 1 at 9:00 a.m. PT / 12:00 p.m. ET: Optimize for Retention
September 13 at 12:00 p.m. PT / 3:00 p.m. ET: Driving Customer Engagement Featuring Branch

In this second session,Driving Customer Engagement, attendees will learn:

What product-led growth means and why it matters
Why new customer activation and engagement are key to your product strategy
How to focus your product team to find new ways to deliver value to your users

Customer Success Summit
2022-09-14 - 2022-09-16
Join us in Miami and get the best of inspiration and innovation at our 2-day global gathering of expert customer success practitioners and innovative customer journey creators.
Welcome to Miami

Dive right into a dynamic, engaging program that’s interactive and community-led so you can create and exchange CS best practices and tools to drive your individual growth and the collective success of our industry.
A collaborative experience
Come together with customer success managers, developers, customer journey designers, and data integration and implementation leads to create unique engagement models that generate customer value. Discover how Composable Customer Success enables organizations to scale and grow through automation, personalization, real-time monitoring, and optimization.
Best of all, it takes place in Miami, a global epicenter of arts, entertainment, creativity, and culture!
Get best-in-class coaching
Access powerful insights from industry thought leaders and experts that you can immediately act on to drive growth and better customer outcomes. Plus, get hands-on training and tips from Totango experts.

Work through powerful customer success plays
Dig into real-world scenarios (good, bad, and ugly) and get DIY how-tos that you can drive customer success faster with SuccessBLOC templates and simple automated tools.
Find allies and build bonds
Network, collaborate, and share with your favorite CS peers and new faves. See if your team’s a winner with the Customer Success Hero Awards!
Live your best life with fun and sun
Enjoy a refreshing, leisurely stay on Miami Beach and explore the arts, architecture, and fashion in the Miami Design District.

Customer Success Management in Service - Executive Service Roundtable.
2022-09-14 15:00 - 15:30
Your customers are increasingly focused on the value or outcome they get from your products, solutions and services.
And as your services become more remote and predictive, they also tend to become less visible and tangible.

This increases the risk of your customers not achieving the outcome, or not seeing the outcome they got from your products, solutions and services.

This will have a major impact on:
• How you sell your services and solutions.
• How you enable your customers to get the value or outcome they are after.
• How you demonstrate the value or outcome your customers achieved.

In September, we will be running 2 sessions of the Executive Service Roundtable, about “How to drive growth with Customer Success Management in Service”.

Cannot make this?
On September 15, we will be running a session on this topic too, for participants in the EMEA and APAC.
Reserve your seat for September 15th

Conducting the Expansion Sale [Webinar]
2022-09-14 16:00 - 2022-09-22 17:00
With nearly 80% of revenue coming from existing customers, customer success seems to be an underutilized role.

So how can you become advocates for the growth and realize your customers’ value? 📈

We’ll reveal all in our session on Wednesday, September 14 with Corporate Visions. 📅

8am PDT | 11am EDT | 4pm BST – discover:

✅ The crucial role of customer success
💰Why it’s vital to articulate value to existing customers
🤝How sales and CS can collaborate to facilitate retention and expansion conversations

The Workforce of the Future
2022-09-14 17:00 - 18:00
The working world has changed and so must technology. Outdated Employee Monitoring solutions that rely on intrusive surveillance techniques breach employee privacy and erode trust.

The net result is often a culture of skepticism, caution, and doubt amongst a workforce. With the Work-from-Anywhere movement here to stay however, the need for senior leadership and management to learn from, protect, and respect the workforce is more important than ever.

Join Rajan Koo, Chief Customer Success Officer with DTEX Systems, and a special guest from the digital transformation practice at the one of the world’s leading consulting organizations as they discuss:
-The results of PwC’s recently published ‘The Future of Work’ research;
-The established requirement for privacy;
-The opportunities workforce intelligence offers organizations to accelerate digital transformation initiatives and supercharge human capital management programs;
-And how contextual behavioral intelligence fosters better outcomes for employees and the organization.

KnockTalk Live: What Will a Great Customer Experience Look Like in 2023?
2022-09-14 20:00 - 21:00
What’s the secret weapon many PMCs are using to improve the customer experience? Artificial intelligence (it’s not as complicated as you think!).

Sheri Killingsworth, VP of Marketing & Communications, and Nicole McLemore, National Director of Marketing Operations, from Lincoln Property Company, will join Knock’s VP of Customer Success Hanna Hilts to explore how AI can improve the prospect experience — and why owners and operators are leaning into AI more than ever before.

Ready to give AI a try? Get in touch with us to learn about our AI and automation features.

Customer Success Management in Service - Executive Service Roundtable,
2022-09-15 09:00 - 10:00
About
Your customers are increasingly focused on the value or outcome they get from your products, solutions and services.
And as your services become more remote and predictive, they also tend to become less visible and tangible.
This increases the risk of your customers not achieving the outcome, or not seeing the outcome they got from your products, solutions and services.
This will have a major impact on:
• How you sell your services and solutions.
• How you enable your customers to get the value or outcome they are after.
• How you demonstrate the value or outcome your customers achieved.
In September, we will be running 2 sessions of the Executive Service Roundtable, about “How to drive growth with Customer Success Management in Service”.
Cannot make this?
On September 14, we will be running a session on this topic too, for participants in the EMEA and Americas.

CSN Cafe – Copenhagen
2022-09-15 15:00 - 17:00
An informal monthly catch-up for Customer Success Managers of all levels to meet virtually, and discuss challenges over a coffee.

This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry virtually over a cuppa ☕️

These cafe’s provide a great opportunity to build your connections in your professional network as well as establish a central hub where people can share ideas and industry insights.
In Copenhagen we meet monthly with larger quarterly events where a guest speaker presents their findings, experience, failures, and successes on a particular topic (followed by breakout discussions)
In this quarter’s larger event, we’re joined by Hélène Hulthin Hagnéré, owner of the Customer Success consultancy, SCHHH. Hélène will discuss the topic of customer onboarding, more specifically: X
This is not to be missed for any Customer Success Professionals. Look forward to seeing you there.

The Right Data at the Right Time
2022-09-15 18:00 - 18:30
When it comes to monitoring your customer’s success, there are about a million and one things you need to be aware of. From day-to-day behaviors such as account usage to subtle changes in satisfaction and sentiment, each is a piece of the puzzle that comes together to form the snapshot success. And the secret recipe to seamlessly having relevant data during the most critical time is simply a cup of customer segmentation, a dash of playbooks, and a sprinkle of automation.
Join this 20-minute webinar with Han Yi, Account Executive at ChurnZero, to learn how our top features can help you monitor, understand, and proactively act on critical customer behavior.
In this webinar, you’ll learn about:

The events affecting customer health that CSMs can easily monitor
Creating customer segments to identify customer needs instantly
Utilizing alerts and playbooks to prevent disengagement through automation

Better Than Average CX: Ways To WOW Your Customer
2022-09-15 19:00 - 20:00
Consumers expect customer service to be better than ever—and 80% say the experience a business provides is as important as the products or services it offers.
So, how can you “WOW” consumers and make every interaction even better than they expect?
Join speakers Tamsin Dollin, Director, Product Marketing, and Catherine Forino, Senior Product Marketing Manager at NICE to explore innovative ways to wow your customers and deliver better than average CX!
By the end of our webinar, you’ll learn how to:

Improve CSAT and NPS
Create fierce customer loyalty
Remove friction from the journey
Plus, you’ll reduce cost to serve!

September CSOps Office Hours
2022-09-16 04:00 - 05:00
Thursday, September 15, 2022
11:00am – 12:00pm ET
Host: TBD
Topic: TBD
REGISTER NOW
Teresa Chu is a full-stack marketer with skills spanning from writing/storytelling, and data analysis to program strategy and execution. Currently, she heads the digital engagement strategy for Customer Success at Aruba Networks. In her free time, she enjoys writing short stories, running, reading, and watching classical movies.
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Are you in CS Operations and are building and scaling customer success at B2B SaaS companies? Whether you are experienced or new to the role, we can all learn from each other. Our sessions focus on two main goals to help ensure value:

Did you meet someone new?
Did you take away an actionable idea to implement?

Join your peers in CSOps each month as we focus on topics that can help you wherever you are in the journey. Looking forward to helping you expand your network, talking about issues that impact you, and spending an hour connecting! Sign up for just this month or for the entire series.

Customer Success Summit 2022
2022-09-16 08:00 - 17:00
Europe’s Startup Customer Success Summit, 1 day, 15 experts, infinite insights to scale your startup’s Customer Success.

About this event

Here you go for the full agenda:
9:30-10:00 👉 How to Pitch Customer Success to your Sales-Focused Founders – Valentina Ricupero from Valentina Ricupero Business Consulting
10:00-10:30 👉 Scaling up Customer Success for 50K customers – Pilar Martin from Bexio
10:30-11:00 👉 How to Scale your Company with Digital Customer Success – Dennis Ollig from Perspective.co
11:00-11:30 👉 Creating the CS Function from Scratch – Do’s and Don’ts – Ewelina Hulboj from Unique
11:30-12:00 👉 Change Management in Customer Success – Christoph Magistra from Microsoft
13:00-13:30 👉 Transition from Firefighter to Success Hero – Maximilian Hoppe from contentbird
13:30-14:00 👉 How to Deal with Difficult Customers – Dominik Waltburger from LARI
14:00-14:30 👉 Customer Segmentation – Elena Francesconi from Urban Sports Club
14:30-15:00 👉 Setting New Customers Up for Success – John Gaspar from Frontify
15:00-16:00 👉 Panel discussion: How Does Scaling the Whole Organization Affect Customer Success? Panelists: Stefan Kiefer from SoSafe, Giulia Scotti from Scandit, Pascal Brem from Skribble, Andreea Cotabitiu from Locatee.
16:30-17:00 👉 Customer Success as a Leadership Function – Clemens Immel from Sharpist

3 Data-Driven Personalization Strategies to Increase Customer LTV
2022-09-20 16:00 - 17:00
Strong customer relationships are at the heart of all great and growing brands. Yet, it’s increasingly challenging for today’s marketers to meet customer expectations —making personalization critical to beating out the competition and driving efficient business outcomes.
According to Twilio Segment’s The State of Personalization 2022 report, nearly half (49%) of consumers say they will likely become a repeat buyer after a personalized retail shopping experience.
Delivering unique experiences based on each customer’s wants and needs requires a data-first approach. Marketers who can achieve a complete view of their customers and orchestrate personalized journeys in real-time are the ones who will ultimately attain long-term customer loyalty and avoid rising customer acquisition costs.
In this webinar, Twilio Segment’s Sr. Product Marketing Manager will share how the company is making this ideal state a reality for marketing teams across industries. You’ll learn:

The latest data trends in personalization, first-party data, and consumer loyalty
Why establishing a modern customer data foundation is the key to delivering unified, personalized customer experiences at scale
How leading consumer brands are building personalized experiences to drive results across the customer journey—from acquisition and conversion to retention and loyalty

UNLOCKING PREMIUM SUPPORT SUCCESS WITH THE RIGHT PROCESS AND TECHNOLOGY
2022-09-20 19:00 - 20:00
Join us September 20, 2022
11:00 AM PT / 2:00 PM ET
TSIA’s latest book, Digital Hesitation, discusses the value maze in most B2B companies. “Piece by piece, decision by decision, department by department, you have built a maze around your core value proposition. Your customers must navigate that maze, and it usually is extremely arduous.”
While the key to navigating this maze includes several layers, including building a great DCX, reducing time-to-value, and product-led growth, it’s your support teams who have the most probable chance of successfully clearing the path. Ultimately, they are the ones interacting with your customers the most!
Enter Premium Support, which enables support leaders to drive the transformation of support organizations from a cost center to a profit center. This empowers the support function to target revenues to resourcing and premium advanced delivery and take the entire customer experience to the next level. Premium Support is also a retention driver that ensures your customers effectively mature and expand their product usage to achieve their goals and realize their potential. However, according to the TSIA Support Services Benchmark, only 16% of customers are on Premium contracts.
To explore this disconnect, join us at our upcoming webinar where John Ragsdale, Distinguished Researcher and Vice President Technology Ecosystems, TSIA, interviews Patricia Lughezzani, Customer Experience Executive and Ex-Global Head of Support Strategy and Operations, Adobe, and Vishal Sharma, Chief Technology Officer, SearchUnify. Key discussion points include:

How can support leaders prove value to get a seat at the strategic table?
What should be the ideal technology infrastructure for premium support?
What metrics do you need to measure to ensure Premium Support is able to deliver a tangible value to the customer?

Presented By:
John Ragsdale
Distinguished VP, Technology Ecosystems, TSIA
Vishal Sharma
Chief Technology Officer, SearchUnify
Patricia Lughezzani
Customer Experience Executive & Ex-Global Head of Support Strategy & Operations, Adobe

Rally the Troops: How to Win Cross-functional Buy-in for CS
2022-09-20 20:00 - 21:00
It’s critical to start your Customer Success journey off on the right foot. But where do you get started? How do you create the right plan and win support? What metrics matter the most?

Join us to discuss those questions and learn more about:

Establishing cross-departmental roles and responsibilities
Pitching Customer Success to leadership
Measuring and showcasing early successes

Speaker:
Nikki Bishop, Vice President, Customer Success, Seeq

3 Steps to Using Education to Fuel Product-Led Growth (PLG)
2022-09-21 18:00 - 19:00
SEPTEMBER 21, 2022 | 10 AM PT
Skilljar’s own VP of Customer Success, Sara Barnes, and our Manager of Implementation Services, Mike Komadina, will share their secrets to leverage customer education to fuel product-led growth.

Drive growth, at scale, with a tech-touch

All companies benefit when they are more efficient and effective. This is especially true for product-led growth (PLG) companies. It’s critical with this type of business model to reduce friction with user adoption, onboarding, and providing support, especially when serving many (often freemium/non-paying) users. Taking a smart approach to customer education drives move converting customers, reduces churn, and helps power expansion.
Learn from Skilljar’s expertise (a direct result of working with some of the leading product-led growth companies) on how to use self-serve online education to help ramp up new users, get better adoption, and drive business outcomes. Building in self-serve education to new user onboarding flows not only teach users how to use your application, but also expand their broader domain knowledge on deeper topics that drive higher quality product usage.
Join this webinar and learn:

Why education solves most pain points associated with user onboarding at PLG companies
How to use the 3 step D.I.D. framework to combat these challenges and ignite growth

DRIVE MANAGED SERVICES GROWTH AND PROFITABILITY WITH THE RIGHT CAPABILITIES
2022-09-21 19:00 - 20:00
Join us September 21, 2022
11:00 AM PT / 2:00 PM ET
Do you know what the most critical organizational capabilities are for managed services organizations?
TSIA has worked closely with over 200 Managed Service Providers (MSPs) from all regions of the world to understand which capabilities are required to drive successful growth and profitability, and we’d like to share the data with you.
During this 45-minute webinar, George Humphrey, will share findings of the key practices MSPs are employing and how they’re performing with regard to some of the most critical metrics to measure.
Peer groups included are:

Hardware companies (more than 50% of company revenue coming from Product)
Software companies (more than 50% of company revenue coming from Software)
Services Companies (more than 50% of company revenue coming from Services)

Metrics included:

New Recurring Revenue Growth
Recurring Revenue Retention
Profitability (Gross Margin and Operating Income)

Please join us and come prepared to ask questions!

Presented By:
George Humphrey
VP & Managing Director, Service and Delivery Research and Advisory, TSIA

DRIVE MANAGED SERVICES GROWTH WITH THE RIGHT CAPABILITIES
2022-09-21 19:00 - 20:00

Strategies for Unified Customer Engagement: Customer Support Perspective
2022-09-22 01:00 - 02:00
Presented by
Alex Clemente, Managing Director, Harvard Business Review Analytics Services | Declan Ivory, Intercom | Ali Biggs, Intercom

About this talk
How important is unified customer engagement across sales, marketing, and support? Very, according to the team at Harvard Business Analytic Services, who surveyed enterprise executives and department leaders to learn the challenges faced by organizations when it comes to customer experience. And we’re sharing the results with you. Join Alex Clemente, Managing Director at Harvard Business Review Analytic Services, Declan Ivory, VP of Customer Support at Intercom, and Ali Biggs, Senior Product Marketing Director at Intercom, as they discuss the results and what those findings mean for customer support leaders and teams. You’ll discover: – The key reasons why organizations find unified customer engagement challenging – The role customer support leaders can play in unifying customer engagement – The strategies that can be implemented for modern customer engagement

Gartner Panel: Marketing's New Rules of B2B Buyer Engagement
2022-09-22 16:00 - 17:00
72% of B2B buyers say they prefer a rep-free purchase experience, indicating they are embracing online research and digital commerce buying, according to Gartner research. However, B2B buyers struggle to make high-quality purchases due to factors such as environmental uncertainty, organizational change, fractured group buying dynamics, and exposure to conflicting information. B2B marketing leaders should join this panel of Garner experts to learn how to partner with sales to integrate digital and human engagement. We’ll also share actions you need to take to help key B2B buyer personas conduct the type of learning necessary to confidently reach buying decisions.

Align customer engagement to the digital-first B2B buyer preferences and behaviors
Achieve alignment with sales to develop an integrated commercial strategy
Recalibrate the development and activation of B2B buyer personas to help customers navigate complex purchase journeys

Running on resilience: Sustaining Hyrbrid Work
2022-09-22 16:00 - 17:00
Overview
Remote work is a lasting change emerging from the response to covid-19, having sustained businesses around the world when restrictions on activity forced abrupt changes in their business models. Now, as businesses explore the future of remote and hybrid work, the tug of war between culture and work-life balance begins.
For workers, hybrid work offers flexibility that makes it easier to manage other responsibilities. At the same time, the ability to work from anywhere blurs the line between working and resting hours. Keeping connected around the clock can quickly lead to burnout as workers stay late at their desks to make up for time spent on child care and household responsibilities.
The sustained success of a hybrid workplace hinges on the ability of employers to recognise the risk of worker burnout and prevent it by empowering people to set boundaries. How can workers reclaim their time and what does a resilient workforce look like?
Programmed by Economist Impact and sponsored by Everbridge, this panel discussion will convene workforce and technology leaders to examine the transformation of work and its effect on business continuity.
Key questions to be addressed include:

Hybrid work gives workers more flexibility, but how does it affect the feeling of belonging to a single organisation with a cohesive identity and culture?
How should executives balance flexibility with the potential for burnout? How can leaders still foster a workplace culture in a hybrid work environment?
What does digital transformation look like in a remote work environment?

CX for Growth: Scaling your fintech customer support operations
2022-09-22 17:00 - 18:00
Delivering an outstanding customer experience has become table stakes for fintech companies to be successful.

In this webinar, we will dig into how fintech companies should think about scaling customer support operations.

We will be joined by Norah Ikoh, Head of CX Operations at Kuda Bank and Olaseike Ibojo, Customer Success Manager, Disputes at Paystack, moderated by Alan Mc Glinchey.

You’ll hear from our guests on:
– What are the self-serve support foundations you need to start
– Where and how to embed automation, personalization & proactive approaches
– How do you develop your culture and teams to scale

CX for Growth webinar series is designed for startups covering topics for CX and growth. Casual interview style to hear guests’ insights and ask your questions. Grab your coffee and join us either live or on-demand!
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By registering for this webinar, you agree to Intercom, Paystack & Kuda Bank contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time. Intercom’s websites and communications are subject to its privacy policy.

3 Industry Experts Reveal How Value Selling Helps Them Close Deals Faster
2022-09-22 18:00
It can be hard to close deals quickly, especially if you’re not sure how to communicate the value of your product.
Most salespeople try to sell on features instead of benefits, which can lead to a lot of wasted time and effort. Plus, it’s tough to know what really matters to buyers.
In our webinar “How Value Selling Helps Close Deals Faster”, you’ll hear from two sales leaders who have learned first-hand how a streamlined approach to value enablement can transform your business and shorten your sales cycles, including:

How to get buy-in from the top down to ensure your value selling programs are wildly successful
Why value selling is even more important in heavily saturated markets
Different parts of the buyer journey that can benefit from a value-based sales motion

Reserve your seat now!

No BS Servant Leadership - Learning How To Serve While Leading
2022-09-23 18:00 - 19:00
Date/Time: Friday, September 23 at 12:00pm ET
What is Servant Leadership (really)? Is it for me can it help me become a more effective leader?
We will discuss some truths about this popular leadership philosophy along with some myths that are out there. We’ll discuss some methods for implementation, hurdles and pitfalls to watch out for, and maybe tell a cool story or two.
What can I expect to get from this session?
Hopefully the attendees will glean some real world knowledge about how to implement the principals of Servant Leadership, learn some perspective on leadership in general, and maybe teach me a thing or two along the way!
My hope is that we all leave the session having learned something that we can leverage to help others (and ourselves) become better leaders. Because the world needs more strong leadership now more than ever.

Transitioning into Customer Success - by Melo Associates
2022-09-26 15:00 - 16:30
The workshop has a short presentation about the CS function. The rest will be Q&A to provide actionable steps to help transition into CS.

About this event

We are Melo Associates, a Recruitment Firm based in Chicago that focuses on Customer Success Recruiting.
We get many questions from awesome professionals that want to move into the Customer Success Function and have created this interactive workshop.
Swati Garg, Managing Director of Melo Associates will be answering questions and providing actionable steps for individuals who are interested in transitioning their career into Customer Success, one of the fastest growing functions in the country.
This workshop will be broken into two parts. The first part will be a brief presentation on the Customer Success function explaining important things to know as you think about transitioning into this function.
The remaining, and majority of this workshop, will be answering questions and providing direct value back to the group. We want everyone to have the opportunity to ask their questions, hear other questions, and leave with actionable steps on their search!
Agenda:
Part 1

Introductions
What is Customer Success and is it right for me?
Yes, it is right for me; How do I approach the Customer Success job search?
FAQs

Part 2

Q & A Session

Come and join us to learn more about Customer Success, and most of all, get direct answers to your questions on how to transition into the Customer Success Function!
We look forward to seeing you there!

To learn more about Melo Associates, check out our website at meloassociates.com.
To learn more about the Customer Success Function, check out The Customer Success Association

Meet the Future of Customer Success
2022-09-27 08:00 - 2022-09-28 17:00
CS has a seat at the table.
Now it’s time to take the lead.
New challenges CS leaders face:
– New limits on headcount and budget
– Pressure to increase net revenue retention
– Siloed and inaccurate customer data
– Limited CS operations resources
– Lack of visibility into which strategies are working and which aren’t
2 Days. 25 Speakers. No Cost.
You’ll learn:
– Leading strategies for CS in a down market
– The biggest opportunities CS leaders have today
– How top companies are scaling their CS teams globally
– Proven strategies to increase net revenue retention
– What Catalyst is building to power the future of Customer Success

Customer Success in a Down Market: How the CS function can thrive during times of economic uncertainty.
Data-Driven Customer Success: How leading CS teams are getting accurate data and translating that data into actions and results.
Customer Success Tech Innovation: How top CS organizations leverage technology to scale, drive results, and optimize their customer experience.

7 Key Trends That Will Impact Your Strategic Planning
2022-09-27 15:00 - 16:00
Inflection points and wild cards continually threaten to shake up industries. However, future-fit organizations survive disruption by actively sensing and responding to changes. Still, more than 60% of organizations do not have a formal process for this type of trendspotting, according to a Gartner survey. Executives who are not adequately trendspotting already likely will miss critical inputs to their strategic assumptions and planning. This leaves their organization exposed to blind spots and risk, limiting their ability to capitalize on these opportunities. This complimentary webinar will help executives across functional areas scope key trends and disruptions that enable accurate strategic assumptions. Find out how to factor in emerging macro and environmental trends that could impact your organization’s business models and strategic planning.

Identify critical areas of disruption in 7 key areas
Get Gartner insights on a range of critical macro and environment trends
Factor key trends into your business models and strategic planning

Localizing Your Customer Support Experience
2022-09-27 17:00 - 18:00
Presented by
Alan Mc Glinchey, Intercom | Abby Olorunnife, Linktree | Dmitry Olenov, Lokalise | Miguel Caetano, Lokalise

About this talk
In this webinar, we will dig into customer support localization or, as they say in the UK/Ireland/Australia, localization! We will be joined by an excellent panel of guests: Abby Olorunnife, Customer Communications Specialist at Linktree, Dmitry Olenovs, Manager of Customer Support at Lokalise, and Miguel Caetano, Product Marketing Manager, at Lokalise, moderated by Alan Mc Glinchey. You’ll hear from our guests on: – When and how to prioritize languages and regions – What systems, tools, processes, and culture are required to scale – Delivering a high-quality customer experience with global multilingual support

CS100SUMMIT
2022-09-27 17:00 - 2022-09-30 00:00
2022 CS100 Summit
As in years past, the 2022 CS100 Summit will be held at the amazing Sundance Mountain Resort on September 27-29, 2022.
***CS100 topics and networking opportunities are designed for leaders of customer success teams and executives. If you are a customer success leader, this is your event.***
2022 CS100 Summit Venue
Sundance Mountain Resort 8841 N. Alpine Loop RoadSundance, UT 84604
Summit Mission
Our mission is to create a summit experience where top customer success executives, leaders, and innovators come together to learn what it takes to build a culture of customer success at your company. The CS100 Summit provides customer success executives an exclusive learning environment with like-minded leaders at a phenomenal location to create an atmosphere of inspiration, ideation, strategy, and real-world application around customer success.
The CS100 Summit has exclusive and limited seating. With only 100 seats available, sign up now to secure your seat among the leaders and innovators of customer success. We’ve packed the three-day conference with keynote speakers, boot camps, working sessions, knowledge sharing, peer networking, and fun.
Top-Rated Customer Success Leadership Event of 2022
CS100 Summit 2022 is the fifth iteration of the world’s best customer success leadership conference. This annual conference has been recognized by attendees as the best CS leadership event of 2016, 2017, 2018, and 2019 – and the most meaningful learning experience available for customer success leaders.
**2022 CS100 Summit Agenda will be released as we get closer to the event.**

Customer Follow-up: The Key to Keeping Customers and Closing More Sales
2022-09-27 18:30 - 19:00
We’ll look at effective ways to follow-up with customers. We’ll also demo the follow-up tool included in every sales training subscription.

About this event

In this webinar, you’ll learn easy and effective ways to follow up with your customers. You’ll also learn to use the customer follow-up tool included in your Furniture Sales Training subscription. We’ll focus the demonstration on using the scripts and templates that make it easy for your salespeople to communicate with your customers.
You pay a lot of money to get customers into your store, and you need everyone who leaves to come back and buy. You cannot afford to have them leave and spend their money somewhere else. Regular communication with your customers will ensure they come to you each time they have a home furnishings need. In this webinar you’ll learn to follow up, win more customers, and close more sales.
Register today! We only have room for 100 participants.
This webinar will be presented by Dr. Mike Petersen, President of The Furniture Training Company. Mike made a career in helping people learn the skills they need to succeed. Having received a Ph.D. in Instructional Design and Learning Science from Utah State University. He has worked with countless organizations including, Cozzia USA, Klaussner, OW Lee, Ernst and Young, The United States Air Force, The 4H, retailers, school districts, and many others. He co-founded LetterPress Software, Inc in 1997.
