Jeff Sheehan’s

Customer Experience Management Field Manual

Jeff Sheehan with Practical CSM
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Are you trying to create or refine a Customer Experience Management program that adds tangible value to the business and its customers?
If so, look no further!
Sign up now for this step-by-step training series as author and CX Advisor Jeff Sheehan takes you through each of the core functions needed to build a robust and scalable CX program.
Customer Experience Management Field Manual by Jeff Sheehan- Practical CSM

Each month Jeff takes you through each core function using excerpts from his new book:

Customer Experience Management Field Manual (www.cxfieldmanual.com),

in a series illustrating what each function can do to enable your own CX program to grow and mature for its intended purpose.

Thanks to The Customer Success Association for publicizing the event.

REGISTER NOW USING THE LINKS PROVIDED!

WATCH WEBINAR REPLAY

18 May 2021

Part I: Attention!
and Part II: The Mission

Jeff Sheehan's Customer Experience Management Field Manual 2 - Practical CSM

16 June 2021

Part III: CX Leadership

Discusses: leadership, influence, responsibility and authority.

Jeff Sheehan's Customer Experience Management Field Manual team building - Practical CSM

21 July 2021

Part IV: The Unit: discusses the impact of culture.

Jeff Sheehan's Customer Experience Management Field Manual art- Practical CSM

18 August 2021

Part V: The Inspection

Discusses: The CX Audit

Jeff Sheehan's Customer Experience Management Field Manual 2 - Practical CSM

17 September 2021

Part VI: Gathering Intelligence

Discusses: The voice of the customer operation

Practical CSM Jeff Sheehan's Customer Experience Management Field Manual art

20 October 2021

Part VII: War Gaming and Part VIII: The Battle Plan

Discusses: Journey mapping operations and the CX Strategic Plan

Jeff Sheehan's Customer Experience Management Field Manual 2 Practical CSM

17 November 2021

Part IX: The Generals

Discusses: CX Governance

Jeff Sheehan's Customer Experience Management Field Manual- Practical CSM