Jeff Sheehan’s
Customer Experience Management Field Manual
Are you trying to create or refine a Customer Experience Management program that adds tangible value to the business and its customers?
If so, look no further!
Sign up now for this step-by-step training series as author and CX Advisor Jeff Sheehan takes you through each of the core functions needed to build a robust and scalable CX program.
Each month Jeff takes you through each core function using excerpts from his new book:
Customer Experience Management Field Manual (www.cxfieldmanual.com),
in a series illustrating what each function can do to enable your own CX program to grow and mature for its intended purpose.
Thanks to The Customer Success Association for publicizing the event.
REGISTER NOW USING THE LINKS PROVIDED!
WATCH WEBINAR REPLAY
18 May 2021
Part I: Attention!
and Part II: The Mission
16 June 2021
Part III: CX Leadership
Discusses: leadership, influence, responsibility and authority.
21 July 2021
Part IV: The Unit: discusses the impact of culture.
18 August 2021
Part V: The Inspection
Discusses: The CX Audit
17 September 2021
Part VI: Gathering Intelligence
Discusses: The voice of the customer operation
20 October 2021
Part VII: War Gaming and Part VIII: The Battle Plan
Discusses: Journey mapping operations and the CX Strategic Plan
17 November 2021
Part IX: The Generals
Discusses: CX Governance
