This webinar series has been run many times and received very high reviews from attendees. It explains the need for and benefits from using a framework, and then provides an overview of the Practical CSM Framework itself. Each of the seven phases within the framework are then described and explained before the webinar ends on how to put it to practical use in the real world.
- What is a Framework and Why do we Need One?
- Overview of the Practical CSM Framework
- Phases 1,2&3: Preparation, Commitment & Onboarding
- Phases 4&5: Adoption Planning & Implementation
- Phases 6&7: Value Realization & Engagement Evaluation
- Putting it All Together
Attendance is FREE – just use the REGISTER options below to reserve your invitation to attend each event.