The Move to an Outcomes Focused CS Service (Audio)
Published On : Wednesday October 9, 2019
A conversation with Damian Mawdsley. Damian is Head of Sales and Customer Success at CASCAID, which is a leading developer of future readiness programs for schools and colleges in the UK and Europe. Damian and his team have recently transformed the way they provide customer success services to their customers by rethinking their customer segmentation strategy and becoming outcomes focused rather than product focused.