Getting Started in Customer Success (Audio)
Published On : Monday August 26, 2019
A conversation with Maranda Ann Dziekonski. Maranda is Vice President for Customer Success at Swiftly, Inc.. Swiftly develops enterprise software to help transit agencies and cities improve urban mobility, and Maranda is a customer facing operations leader with over 20 years of experience in both working with and designing the best customer-facing groups. Maranda provides hints and tips for new CSMs on how to get started in customer success