Customer communities are always on. Customers may span across time zones and continents, and their need for the community may pop up within work hours, at night, or even on the weekends. So how do you cultivate a self-sustaining engagement cycle that keeps the community thriving even when your community manager is away?

• Best practices for accelerating community contributions
• How to leverage automation to make things easier for both customers and community managers
• Danny’s solutions for sustaining community engagement and moderation while he was on an extended leave of absence