Are You Selling Products or Outcomes? (Audio) PracticalCSM2022-11-01T15:24:43+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Podcasts|Tags: Customer, outcomes, partner, products, SaaS, Sales, Selling, services, Strategy, Supplier| Read More
“Automated CS” is not “Lower Quality CS” PracticalCSM2022-10-10T00:01:26+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: Automated, automation, data, digital, high, information, low, Management, self-service, touch| Read More
SMART Objectives PracticalCSM2022-10-09T22:43:32+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: actionable, goals, measurable, Objectives, realistic, SMART, specific, targets, Task, timebound| Read More
Tips for Great Storytelling PracticalCSM2022-10-09T22:41:34+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: conversation, journey, outcomes, perspective, relationship, stories, story, storytelling, understanding, Vision| Read More
Why Renewal Decisions are NEVER a Surprise PracticalCSM2022-10-09T22:40:49+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: Churn, discussion, KPI, Measurement, outcomes, prevention, reduction, Renewal, retain, Retention| Read More
The Subtle Art of Saying “No”! PracticalCSM2022-10-09T22:39:25+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: conversation, Customer, Decision, discussion, engagement, Management, negotiation, no, saying, stakeholder| Read More
Management vs Leadership PracticalCSM2022-10-09T22:23:06+01:00Categories: Bite-sized Learning, CPD, Team Leadership and Management, Videos|Tags: Decision, leader, leadership, leading, Management, manager, managing, role, Strategy, tactics| Read More
How to calculate the ROI of Customer Success PracticalCSM2022-10-09T22:21:03+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: Customer, finance, investment calculation, outcomes, Profit, return, ROI, success, Value| Read More
What value does certification provide? PracticalCSM2022-10-09T22:22:16+01:00Categories: Bite-sized Learning, Career Development, CPD, Videos|Tags: certification, CPD, efficiency, maturity, Motivation, productivity, remuneration, staff, standardization, Training| Read More
How do you research your customer’s industry? PracticalCSM2022-10-09T22:20:11+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: Analysis, Customer, documentation, handover, industry, information, Knowledge, preparation, Research, start| Read More