Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part Three (Audio) PracticalCSM2022-11-01T10:49:48+01:00Categories: CPD, Customer Success Strategy, Podcasts|Tags: distributor, glu, Goodman, lifecycle, outcome, reseller, Rich, Richard, Selling, success| Read More
Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part Two (Audio) PracticalCSM2022-11-01T10:50:23+01:00Categories: CPD, Customer Success Strategy, Podcasts|Tags: distributor, glu, Goodman, lifecycle, outcome, reseller, Rich, Richard, Selling, success| Read More
Are You Selling Products or Outcomes? (Audio) PracticalCSM2022-11-01T15:24:43+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Podcasts|Tags: Customer, outcomes, partner, products, SaaS, Sales, Selling, services, Strategy, Supplier| Read More
The Subtle Art of Saying “No”! PracticalCSM2022-10-09T22:39:25+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: conversation, Customer, Decision, discussion, engagement, Management, negotiation, no, saying, stakeholder| Read More
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 3 (Audio) PracticalCSM2022-11-01T15:22:48+01:00Categories: CPD, Customer Success Strategy, Podcasts|Tags: Customer Success, efficiency, jake, platform, productivity, software, sorofman, Strategy, Tools| Read More
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 2 (Audio) PracticalCSM2022-11-01T15:22:42+01:00Categories: CPD, Customer Success Strategy, Podcasts|Tags: Customer Success, efficiency, jake, platform, productivity, software, sorofman, Strategy, Tools| Read More
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 1 (Audio) PracticalCSM2022-11-01T16:05:17+01:00Categories: CPD, Customer Success Strategy, Podcasts|Tags: Customer Success, efficiency, jake, platform, productivity, software, sorofman, Strategy, Tools| Read More
How to calculate the ROI of Customer Success PracticalCSM2022-10-09T22:21:03+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: Customer, finance, investment calculation, outcomes, Profit, return, ROI, success, Value| Read More
What is Customer Lifetime Value and why is it important? PracticalCSM2022-10-09T22:11:08+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: CLTV, CLV, Customer, formula, Lifetime, LTV, Measurement, Revenue, target, Value| Read More
What is a “Customer Segment” and why might I segment my customers? PracticalCSM2022-10-09T21:41:48+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: automate, automation, Customer, group, high, journey, low, segment, tech, touch| Read More
