The Subtle Art of Saying “No”! – Rants & Musings with Rick Adams PracticalCSM2022-09-20T07:01:20+01:00Categories: CPD, Customer Success Strategy, Latest Videos, Rants&Musings with Rick Adams|Tags: conversation, Customer, Decision, discussion, engagement, Management, negotiation, no, saying, stakeholder| Read More
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 3 PracticalCSM2022-09-19T10:12:27+01:00Categories: CPD, Customer Success Strategy|Tags: Customer Success, efficiency, jake, platform, productivity, software, sorofman, Strategy, Tools| Read More
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 2 PracticalCSM2022-09-19T10:12:28+01:00Categories: CPD, Customer Success Strategy|Tags: Customer Success, efficiency, jake, platform, productivity, software, sorofman, Strategy, Tools| Read More
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 1 PracticalCSM2022-09-19T10:12:28+01:00Categories: CPD, Customer Success Strategy|Tags: Customer Success, efficiency, jake, platform, productivity, software, sorofman, Strategy, Tools| Read More
How to calculate the ROI of Customer Success – Rants&Musings with Rick Adams PracticalCSM2022-09-20T07:01:20+01:00Categories: CPD, Customer Success Strategy, Latest Videos, Rants&Musings with Rick Adams|Tags: Customer, finance, investment calculation, outcomes, Profit, return, ROI, success, Value| Read More
What is Customer Lifetime Value and why is it important? – Rants&Musings with Rick Adams PracticalCSM2022-09-20T07:01:21+01:00Categories: CPD, Customer Success Strategy, Latest Videos, Rants&Musings with Rick Adams|Tags: CLTV, CLV, Customer, formula, Lifetime, LTV, Measurement, Revenue, target, Value| Read More
What is a “Customer Segment” and why might I segment my customers? – Rants&Musings with Rick Adams PracticalCSM2022-09-20T07:01:21+01:00Categories: CPD, Customer Success Strategy, Latest Videos, Rants&Musings with Rick Adams|Tags: automate, automation, Customer, group, high, journey, low, segment, tech, touch| Read More
What is a “Customer Journey”? – Rants & Musings with Rick Adams PracticalCSM2022-09-20T07:01:21+01:00Categories: CPD, Customer Success Strategy, Latest Videos, Rants&Musings with Rick Adams|Tags: automate, automation, Customer, emotion, experience, group, journey, map, segment, touch| Read More
Are You Selling Products or Outcomes? – Rants&Musings with Rick Adams PracticalCSM2022-09-20T07:01:21+01:00Categories: CPD, Customer Success Strategy, Latest Videos, Rants&Musings with Rick Adams|Tags: Customer, outcomes, partner, products, SaaS, Sales, Selling, services, Strategy, Supplier| Read More
Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part One PracticalCSM2022-09-19T10:12:28+01:00Categories: CPD, Customer Success Strategy|Tags: distributor, glu, Goodman, lifecycle, outcome, reseller, Rich, Richard, Selling, success| Read More
