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How to manage a remote Customer Success Team?

How to manage a remote Customer Success Team? Eight (8) tips to effectively manage your Customer Success team remotely.  Customer Success Management is a vital part of modern businesses. Its job is to help customers to generate the most from your products or services, which can mean anything from onboarding to providing relevant training resources [...]

2022-09-23T16:13:37+01:00

How to Win Back Lost Customers?

How to Prevent Churn and Drive Customer Growth? Five (5) ways for Customer Success Managers to keep and grow their customers. According to the study Why Return: Using Behavioural Research to Win Back Lost Customers, 80% of companies reported that winning customers back is as challenging- if not more difficult- as acquiring new customers. [...]

2022-09-19T10:19:31+01:00

How to Prevent Churn and Drive Customer Growth?

How to Prevent Churn and Drive Customer Growth? Five (5) ways for Customer Success Managers to keep and grow their customers. Even if you’re the best Customer Success Manager globally, it’s normal for your company’s clients to leave at a certain point. There may no longer be a need for your product or service, [...]

2022-09-19T10:13:54+01:00

Utilizing RACI Matrix in Customer Success

Utilizing RACI Matrix in Customer Success  Which Roles does the Customer Success Team fill?  Customer Success Managers are typically responsible for a large number of accounts, each with varying levels of complexity, and can struggle when it comes to prioritization, account planning, and delegation. The RACI Matrix is designed to help you organize your [...]

2022-09-19T10:13:54+01:00

How to conduct a Pilot Study in Customer Success

How to conduct a Pilot Study in Customer Success  Three steps to a successful pilot study  A pilot study in Customer Success is essential to ensure that your duties as a Customer Success Manager are done most efficiently. If you’re new to the role, or if your organization has been around for a while [...]

2022-09-19T10:13:55+01:00

Why Customer Success is Still in Demand, Even in These Tough Times

Why Customer Success is Still in Demand, Even in These Tough TimesChange brings uncertainty and challenges, but it also brings opportunities to innovate and grow. The previous business strategy of just providing products and services is long gone- the customers are now looking for organizations willing to go beyond and help them in their journey towards outcome realization. Companies [...]

2022-09-19T10:13:55+01:00

Five (5) Ways to improve your productivity

Five (5) Ways to improve your productivity How do you improve productivity in Customer Success? Customer Success has brought significant improvements both to companies and customers. With their ability to help customers generate the most value from a product or service, companies improve their renewal rates while gaining more net new customers. However, Customer [...]

2022-09-19T10:13:55+01:00

Meeting Best Practices for Customer Success Managers 

Meeting Best Practices for Customer Success Managers Seven (7) Tips to Effectively Manage Meetings Customer Success Managers play an essential role in every business. They help ensure your customers are happy and are achieving their expected outcomes. Most importantly, they proactively ensure that your customers become so successful with you that they won't consider [...]

2022-09-19T10:13:55+01:00

Success Coach VS. Customer Success Coach

Success Coach VS. Customer Success Coach Three (3) reasons why you need a Customer Success Coach. A Customer Success coach helps CS professionals gain the knowledge and skills to generate value effectively. In other words, Customer Success coaches pave the way for Customer Success Managers to become better at Customer Success Management. At the [...]

2022-09-19T10:13:55+01:00

6 Essential KPIs in Customer Success

6 Essential KPIs in Customer Success KPIs that matter the most for Customer Success Management Customer Success Key Performance Indicators or KPIs are the measurements that help us identify and quantify the effectiveness of Customer Success Management in delivering value back to our business. These KPIs allow us to reveal how we are doing [...]

2022-09-19T10:13:55+01:00