Four challenges for the Customer Success Profession in 2021 – Guy Nirpaz – Part 1 PracticalCSM2022-10-10T20:51:09+01:00Categories: CPD, Videos|Tags: 2021, challenge, Customer, guy, interview, nirpaz, opinion, prediction, profession, success| Read More
Four challenges for the Customer Success Profession in 2021 – Guy Nirpaz – Part 2 PracticalCSM2022-10-10T20:50:24+01:00Categories: CPD, Videos|Tags: 2021, challenge, Customer, guy, interview, nirpaz, opinion, prediction, profession, success| Read More
Four challenges for the Customer Success Profession in 2021 – Guy Nirpaz – Part 3 PracticalCSM2022-10-10T20:49:53+01:00Categories: CPD, Videos|Tags: 2021, challenge, Customer, guy, interview, nirpaz, opinion, prediction, profession, success| Read More
“Automated CS” is not “Lower Quality CS” PracticalCSM2022-10-10T00:01:26+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: Automated, automation, data, digital, high, information, low, Management, self-service, touch| Read More
What is “Knowledge Centered Service”? – Alistair Field – Part 2 PracticalCSM2022-10-09T23:59:50+01:00Categories: CPD, Videos| Read More
What is “Knowledge Centered Service”? – Alistair Field – Part 1 PracticalCSM2022-10-10T00:00:32+01:00Categories: CPD, Videos| Read More
Results from the Churnzero “Customer Success Leadership Study” – Abby Hammer – Part 3 PracticalCSM2022-10-09T23:56:21+01:00Categories: CPD, Videos| Read More
Results from the Churnzero “Customer Success Leadership Study” – Abby Hammer – Part 2 PracticalCSM2022-10-09T23:57:59+01:00Categories: CPD, Videos| Read More
Results from the Churnzero “Customer Success Leadership Study” – Abby Hammer – Part 1 PracticalCSM2022-10-09T23:59:13+01:00Categories: CPD, Videos| Read More
Measuring Customer Success ROI – Replay of Live Conversation with Rick Adams and Peter Armaly PracticalCSM2022-10-09T23:54:52+01:00Categories: CPD, Videos|Tags: indicator, KPI, Measurement, metric, NRR, performance, Reporting, Retention, Revenue, Value| Read More
