CCSMP Level 4
Certified CSM Professional
Verified
Credential ID CF6349C770579359351
Heather Gavranovic
holds the CCSMP Level 4 certification, issued by Practical CSM.
- Credential holder
- Heather Gavranovic
- Issued by
- Practical CSM
- Issued on
- July 31, 2026
Verification performed live against Practical CSM records. This page is the authoritative source; a downloaded PDF is a convenience copy.
What CCSMP Level 4 means
Confirms professional-level mastery, assessed by the final CCSMP certification exams across all ten modules.
Certification exams passed
- Exam A — 60-minute test, 50 questions covering knowledge across all ten CCSMP modules, 75% to pass
- Exam B — 40-minute scenario-based test, 8 questions assessing real-world application, 62% to pass
Awarded the CCSMP Level 4 certificate on passing both exams.
Demonstrated skills
Full CSM Lifecycle Mastery
Applied Scenario Judgement
About the CCSMP certification
The Certified CSM Professional programme certifies Customer Success practitioners across five progressive levels, from foundational knowledge to strategic value realisation and ongoing CPD. Credentials issued by Practical CSM are individually verifiable on this site.