CS Bite-size Learning

Category: Skills Training

Description:

The “CS Bite-size Learning” CPD path is a convenient and efficient learning program designed specifically for Customer Success Managers. Packed with short-form videos, this path offers concise yet comprehensive coverage of essential skills required for excelling in the field. Whether you’re looking to enhance your communication abilities, refine your problem-solving techniques, or strengthen your customer relationship management, these bite-sized videos provide an easy and accessible way to quickly absorb knowledge. Elevate your skill set and drive success in customer-centric roles with this streamlined and engaging training program.

Contents: Videos (58), TOTAL (58)

Duration: 5h 56m

New CSM video Series – Rants & Musings with Rick Adams
Duration : 2m
Type : Video
Status: Not Completed
What is Customer Success?
Duration : 3m
Type : Video
Status: Not Completed
Directly & Indirectly Impacted Users
Duration : 4m
Type : Video
Status: Not Completed
Getting a Meeting with a Senior Stakeholder
Duration : 6m
Type : Video
Status: Not Completed
When has onboarding been completed?
Duration : 6m
Type : Video
Status: Not Completed
How to Define our Customers Outcomes?
Duration : 6m
Type : Video
Status: Not Completed
Leading and Lagging indicators
Duration : 5m
Type : Video
Status: Not Completed
Listening skills technique – active listening
Duration : 6m
Type : Video
Status: Not Completed
What is your customer success strategy?
Duration : 5m
Type : Video
Status: Not Completed
Who should the CS leader report to?
Duration : 5m
Type : Video
Status: Not Completed
What is the CSM an “expert” in?
Duration : 4m
Type : Video
Status: Not Completed
What should CS leaders recruit for?
Duration : 8m
Type : Video
Status: Not Completed
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