CS Bite-size Learning
Category: Skills Training
Description:
The “CS Bite-size Learning” CPD path is a convenient and efficient learning program designed specifically for Customer Success Managers. Packed with short-form videos, this path offers concise yet comprehensive coverage of essential skills required for excelling in the field. Whether you’re looking to enhance your communication abilities, refine your problem-solving techniques, or strengthen your customer relationship management, these bite-sized videos provide an easy and accessible way to quickly absorb knowledge. Elevate your skill set and drive success in customer-centric roles with this streamlined and engaging training program.
Contents: Videos (58), TOTAL (58)
Duration: 5h 56m
The Market for Customer Success Managers
Duration : 5m
Type : Video
Status: Not Completed
Three Knowledge, Skill, and Experience Domains
Duration : 5m
Type : Video
Status: Not Completed
Is there a CS Role for Distributors?
Duration : 5m
Type : Video
Status: Not Completed
Customer Success is the Customer Experience that Customers actually want
Duration : 5m
Type : Video
Status: Not Completed
Why do we need Customer Success Management?
Duration : 5m
Type : Video
Status: Not Completed
My customer is making a poor decision!
Duration : 6m
Type : Video
Status: Not Completed
Customer says: “I don’t want Customer Success Management”
Duration : 8m
Type : Video
Status: Not Completed
Working virtually from home is NOT the “new normal”, it’s the “old normal”
Duration : 4m
Type : Video
Status: Not Completed