CS Bite-size Learning
Category: Skills Training
Description:
The “CS Bite-size Learning” CPD path is a convenient and efficient learning program designed specifically for Customer Success Managers. Packed with short-form videos, this path offers concise yet comprehensive coverage of essential skills required for excelling in the field. Whether you’re looking to enhance your communication abilities, refine your problem-solving techniques, or strengthen your customer relationship management, these bite-sized videos provide an easy and accessible way to quickly absorb knowledge. Elevate your skill set and drive success in customer-centric roles with this streamlined and engaging training program.
Contents: Videos (58), TOTAL (58)
Duration: 5h 56m
A Customer whose renewal is due this month is not happy with your software
Duration : 8m
Type : Video
Status: Not Completed
My Customer will not return my call or emails, what should I do?
Duration : 9m
Type : Video
Status: Not Completed
Time Management – Important Vs Urgent
Duration : 9m
Type : Video
Status: Not Completed
What is NPS and how is it calculated?
Duration : 10m
Type : Video
Status: Not Completed
The Customer Success engagement lifecycle
Duration : 11m
Type : Video
Status: Not Completed
Customer Success Managers or Customer Success Engineers or both?
Duration : 3m
Type : Video
Status: Not Completed
Is there a need for Customer Success-as-a-Service (CSaaS)?
Duration : 4m
Type : Video
Status: Not Completed
The Link between Customer Success and Change Management
Duration : 3m
Type : Video
Status: Not Completed
The ADKAR Framework for Change Management
Duration : 5m
Type : Video
Status: Not Completed
Are You Selling Products or Outcomes?
Duration : 4m
Type : Video
Status: Not Completed
What do you do when the product is broken?
Duration : 4m
Type : Video
Status: Not Completed
