CS Bite-size Learning

Category: Skills Training

Description:

The “CS Bite-size Learning” CPD path is a convenient and efficient learning program designed specifically for Customer Success Managers. Packed with short-form videos, this path offers concise yet comprehensive coverage of essential skills required for excelling in the field. Whether you’re looking to enhance your communication abilities, refine your problem-solving techniques, or strengthen your customer relationship management, these bite-sized videos provide an easy and accessible way to quickly absorb knowledge. Elevate your skill set and drive success in customer-centric roles with this streamlined and engaging training program.

Contents: Videos (58), TOTAL (58)

Duration: 5h 56m

What is a “Customer Segment” and why might I segment my customers?
Duration : 5m
Type : Video
Status: Not Completed
CSMs and Productivity
Duration : 4m
Type : Video
Status: Not Completed
What is Customer Lifetime Value and why is it important?
Duration : 5m
Type : Video
Status: Not Completed
Customer Success Management and Project Management
Duration : 6m
Type : Video
Status: Not Completed
How do you research your customer’s industry?
Duration : 7m
Type : Video
Status: Not Completed
What value does certification provide?
Duration : 6m
Type : Video
Status: Not Completed
How to calculate the ROI of Customer Success
Duration : 8m
Type : Video
Status: Not Completed
Management vs Leadership
Duration : 4m
Type : Video
Status: Not Completed
The Subtle Art of Saying “No”!
Duration : 6m
Type : Video
Status: Not Completed
Why Renewal Decisions are NEVER a Surprise
Duration : 6m
Type : Video
Status: Not Completed
Tips for Great Storytelling
Duration : 7m
Type : Video
Status: Not Completed
SMART Objectives
Duration : 6m
Type : Video
Status: Not Completed