CS Bite-size Learning

Category: Skills Training

Description:

The “CS Bite-size Learning” CPD path is a convenient and efficient learning program designed specifically for Customer Success Managers. Packed with short-form videos, this path offers concise yet comprehensive coverage of essential skills required for excelling in the field. Whether you’re looking to enhance your communication abilities, refine your problem-solving techniques, or strengthen your customer relationship management, these bite-sized videos provide an easy and accessible way to quickly absorb knowledge. Elevate your skill set and drive success in customer-centric roles with this streamlined and engaging training program.

Contents: Videos (58), TOTAL (58)

Duration: 5h 56m

“Automated CS” is not “Lower Quality CS”
Duration : 6m
Type : Video
Status: Not Completed
Increasing Renewals with Sticky Content
Duration : 7m
Type : Video
Status: Not Completed
Do you feel CSMs are better served by being aligned by industry?
Duration : 6m
Type : Video
Status: Not Completed
Customer Communities – Why Bother?
Duration : 6m
Type : Video
Status: Not Completed
What to Automate?
Duration : 10m
Type : Video
Status: Not Completed
What I Don’t Like About NPS
Duration : 13m
Type : Video
Status: Not Completed
Time to Zero and Why it is Important
Duration : 8m
Type : Video
Status: Not Completed
Is CS Leadership Failing?
Duration : 9m
Type : Video
Status: Not Completed
What is “Digital Customer Success”?
Duration : 9m
Type : Video
Status: Not Completed
Health Scores for non-SaaS Products
Duration : 9m
Type : Video
Status: Not Completed