If we learned anything from the past two years fighting the talent war and dealing with economic uncertainty, it is that change is happening more rapidly than ever before. Professional services organizations (PSOs) have taken different paths to success, including hoarding talent, laying off employees, and leaning into freelancers versus backfilling open roles. But focusing on talent is not enough.

Looking ahead, regardless of the path chosen, services organizations need to be ready to quickly adapt to volatility in demand for services and access to talent. A sharp focus on driving efficiencies through process improvements and technology investments is equally important in the quest to strengthen client loyalty and thrive in the new year.

Join John Ragsdale, TSIA Distinguished Researcher, Vice President Technology Ecosystems, and Uriah Hakala, Vice President of Global Advisory Services at Kantata, as they discuss how recent talent and technology trends have built the case for three of the top strategies every PSO should employ for happy clients and a healthy bottom line.