Pricing fluctuations, supply chain disruptions, the continuing labor crisis––these volatile market conditions are creating unprecedented uncertainty in the field service industry as we begin the new year. Service leaders want to know what lies ahead, especially at a time when customer experience is paramount. Join us on Thursday, January 12, as we discuss how 2022 trends provide a roadmap for what to expect in 2023 so you can stay ahead of the competition when it comes to exceeding the service expectations of your customers. Specifically, we will cover:
- Predictions on what’s to come in 2023 leveraging work order data and insights from TSIA members like you.
- How the current market affects field service costs (labor, travel, and equipment).
- Which work types, industries, and regions are growing, and which are stagnant.
- Actions you can take now to capitalize on growth trends while minimizing costs.
Distinguished Researcher, VP Technology Ecosystems, TSIA
EVP of Strategy, Field Nation