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Building Around Your Customer’s Needs

May 7 @ 3:30 pm - 4:30 pm UTC+0

| Free

When it comes to your community strategy, we often think about our business goals – increasing self-service, building advocacy, reducing support tickets, and more – sometimes at the expense of our customers’ needs. Join us to hear real-world examples of how to balance and align your community objectives with your customer’s wants for ultimate community success.

You’ll hear:

  • How to keep the customer centered in your community strategy
  • Ways to position your community to solve both customer and business needs
  • How to focus your strategy on one or two key customer and business objectives for greater success

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