Muddu Sudhakar CEO Aisera, Aneel Jaeel SVP CS McAfee, Scott Owen, VP Support Okta Jason English, Principal Analyst Intellyx
About this talk
Join Muddu Sudhakar, CEO of Aisera, Scott Owen, VP of Support – Customer Identity Cloud at Okta, and Aneel Jael, former SVP of Customer Success at McAfee and former SVP of Support and Support Account Management at ServiceNow, on applying ChatGPT & Generative AI towards Customer Success and Support. The session will be moderated by Jason “JE” English, Partner & Principal Analyst at Intellyx. Our guest speakers, practitioners that have pioneered the use cases of Generative AI within their enterprises, will share insights on: The business drivers that make Generative AI relevant today and its ROI. Example use cases of Generative AI and ChatGPT for customer experience. The implementation of Generative AI solutions in an enterprise technology stack. Satisfying security, privacy, data integrity, and compliance risks Join us to learn how Generative AI can help your organization to deliver better self-service intelligent systems, delight customers, and reduce support costs. Bring your questions and be part of the conversation.