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Customer Success Festival | Amsterdam | May 10-11, 2023

May 10, 2023 - May 11, 2023

| €1095

🗓 Date: May 10-11, 2023
📍 Location: Amsterdam

What is the Customer Success Festival? 🤔

We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges.

Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth.

Speakers highlights. 🧠

Carmen Istrate
Implementation and Customer Success Manager, Uber

Carmen manages software implementation projects for U4B customers and brings market insights, tailored onboarding techniques, and a deep understanding of Uber products to drive project success.

Isabel Lobato
Senior Strategic Customer Success Manager, Miro

With several years of experience in the field, Isabel is a results-driven professional who is passionate about helping her customers achieve success through the use of Miro’s software and solutions.

Elodie O’Rourke
Customer Success Director, Financial Times

Elodie O’Rourke is the Customer Success Director at the Financial Times with over a decade of experience.

Agenda highlights. 🔥

  1. Setting CS priorities
  2. Turning CS into a revenue generating function
  3. Dealing with setbacks: how to overcome customer loss
  4. Risk mitigation programs, how to save customers from churning
  5. Mastering challenging renewal conversations
  6. Customer engagement strategies

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