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Customer Success is a Lie: NPS is Emotional Noise

February 4 @ 5:00 pm - 6:00 pm UTC+0

RSVP today to join me on Wednesday, February 4, 2026 at 11 AM CT, for something you did not expect me to say about Customer Success!

Today’s Topic: NPS – Emotional Noise: Not a Churn Predictor

A provocative, myth-busting session on why many Customer Success organizations think they’re practicing CS—yet still fail to deliver meaningful, repeatable, revenue-driving outcomes

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