Your customers are increasingly focused on the value or outcome they get from your products, solutions and services.
And as your services become more remote and predictive, they also tend to become less visible and tangible.
This increases the risk of your customers not achieving the outcome, or not seeing the outcome they got from your products, solutions and services.
This will have a major impact on:
• How you sell your services and solutions.
• How you enable your customers to get the value or outcome they are after.
• How you demonstrate the value or outcome your customers achieved.
In September, we will be running 2 sessions of the Executive Service Roundtable, about “How to drive growth with Customer Success Management in Service”.
Cannot make this?
On September 15, we will be running a session on this topic too, for participants in the EMEA and APAC.
Reserve your seat for September 15th