Delivering an outstanding customer experience has become table stakes for fintech companies to be successful.
In this webinar, we will dig into how fintech companies should think about scaling customer support operations.
We will be joined by Norah Ikoh, Head of CX Operations at Kuda Bank and Olaseike Ibojo, Customer Success Manager, Disputes at Paystack, moderated by Alan Mc Glinchey.
You’ll hear from our guests on:
– What are the self-serve support foundations you need to start
– Where and how to embed automation, personalization & proactive approaches
– How do you develop your culture and teams to scale
CX for Growth webinar series is designed for startups covering topics for CX and growth. Casual interview style to hear guests’ insights and ask your questions. Grab your coffee and join us either live or on-demand!