Danny Cruz, Calendly | Rachel Provan, Provan Success | Tyler McNally, Gainsight | Rich Messmer, Zapier
About this talk
Customer success teams have a dual role in building strong customer relationships and delivering high-volume support. According to a webinar survey, with all the time spent serving customers, 40% of respondents said proving their value is the main obstacle they face for retention. To keep and grow revenue, many teams are interested in learning how automation can help. Building an efficient, connected tech stack paves the way for a better customer journey — so renewal time has fewer surprises. Join customer success programs expert, Danny Cruz, and fellow Calendly integration partners to learn new ways to connect faster, better understand customer needs, prevent churn, and deliver the ultimate experience.