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Finding Your Flavor: The Path to Personalization

July 12, 2023 @ 6:00 pm - 7:00 pm UTC+0

| Free

Gourmet cooking is all about mixing together unique ingredients in an interesting way and also presenting it in an interesting way that catches the eye. Just like any award-winning chef, you have to create recipes that are unique to you. Join Gainsight’s Master Chefs to learn how personalizing Digital CS programs helps your users reach individual product value through digital journeys aligned to their unique needs and objectives. You’ll take away key data points to leverage in digital motions, including how to segment users effectively to compliment human touchpoints.

  • How to accelerate digital journeys with data-driven personalization
  • Where to start with personalizing digital programs aligned to CSM activities
  •  How to assess impact of your personalized programs, and how to iterate



Tyler McNally
Vice President of Customer Experience and Operations at Gainsight


Tori Jeffcoat
Senior Product Marketing Manager at Gainsight


Lane Holt
Director of CX, Scale at Gainsight

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