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How Livestorm keeps a 95% CSAT score with automation

September 13, 2022 @ 5:00 pm - 6:00 pm UTC+0

| Free

Presented by

Immacolata Baettig, Senior Account Executive, Intercom | Elif Koral, Head of Customer Experience, Livestorm

About this talk

Livestorm was growing fast—and their support team couldn’t keep up. There wasn’t enough time in the day to deliver the personal support their customers loved. Enter chatbots and automation. With the right support strategy, Livestorm took the pressure off their team, letting them spend more time on the customer relationships that needed attention the most. In this webinar, Elif Koral, Head of Customer Experience at Livestorm, will explain: – How chatbots resolved 33% of common questions instantly – The framework that kept their team from burning out – How getting proactive shortened first-response time by 83% while keeping a 94% CSAT

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