We have invited Jade Cass from G2 to talk about why advocacy is rocket fuel to your growth and how Customer Success can build an effective advocacy machine.
Agenda
1. How advocacy works, what buyers look for and what impact this can have on your business
2. Common challenges in creating and maintaining advocacy programs
3. What to consider when setting up an advocacy program and how do you know its working
4. How to think around automation, scaling and handling bad reviews
5. Why Customer Success can assume ownership and benefit from advocacy
