How do you build your Sales and Customer Success organization to enable NRR growth? What does your ideal Customer Profile look like and how do you determine the right KPI:s?
1. Understanding the leading indicators of Net Revenue Retention.
2. Common challenges between sales and CS, including revenue leaks and how to solve real churn issues.
3. Segmenting for Ideal Customer Profile in practice, how to find the right customers that will grow with you and enable expansion.
4. Building a seamless Sales and Customer Success, both as an experience and as an organization.
5. North star metric and how to lead with the right operational KPI:s.