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Scaling Customer Success: Digital strategies, ChatGPT, and personalized experiences

July 19, 2023 @ 7:00 pm - 8:00 pm UTC+0

| Free

Wednesday, July 19, 2:00 – 3:00 PM EDT

Struggling to scale your Customer Success organization? In this interactive session, Lynn Tsoflias will cover how to scale a Customer Success organization by implementing a digital strategy and improving team productivity. Attendees will gain valuable insights and practical tips on using digital strategies that reduce the cost to serve, driving desired outcomes, and improving team productivity.

Key takeaways:

  • Leverage ChatGPT to boost productivity and efficiency, both for yourself and your teams. See how ChatGPT can help you proactively engage with customers, create onboarding and renewal processes, and analyze data – saving you and your team hours, even days of time
  • Deliver personalized experiences at scale through automation and one-to-many communications, and leverage a Community to drive customer engagement
  • Harness the power of digital tools to advance your Customer Success initiatives and empower your team to work smarter, deliver value at scale, and drive customer satisfaction

By the end of this session, you will leave equipped with actionable strategies to optimize your Customer Success organization, leverage ChatGPT and digital tools that enhance you and your team’s productivity as well as improve the customer experience.

Speaker: Lynn Tsoflias, CEO, CustomerGuru

  • Strategy consultant to CEOs, CCOs, CROs, and VPs of CS
  • Operating advisor of PE-backed portfolio companies
  • Former Microsoft and startup executive

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