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Supercharging digital CS using Support insights

February 22 @ 7:00 pm - 8:00 pm UTC+0

| Free

We often hear that Customer Success and Support should be playing on the same team. With an even greater need for digital CS fueled by ongoing changes and the consolidation of CX teams, this adage is needed now more than ever.

Support has always had the data to help CS not just with prediction of escalation, trending issues, and understanding sentiment, but with upselling, cross-selling, and expansion as well.

Join this webinar with Somya Kapoor as she dives into what’s possible when Support + Success break down their bottlenecks and collaborate together with the help of another teammate: AI. The KPIs will be record-breaking and permanently change efficiency across multiple facets.

Key takeaways:

  • Identify your current Support + Success disconnect (people, process, tech)
  • What do we mean by Support insights? (hint: contextualization data for the win)
  • Putting this into practice and accelerating with AI

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