Winning companies are most consistently (and cost-efficiently) growing through customer retention and expansion. But too many businesses are still committing the 7 Deadly Sins of Customer Success. Which sins are you committing? And what should you be doing instead? Catalyst’s COO Kevin Chiu will share what they are, why it’s time to throw them out, and how to shift to a customer-led growth strategy.
What You’ll Learn
The 7 sins + their risk to business growth
Learn more about each understandable (but fatal) Customer Success sin and why committing these outdated practices comes at a cost to the future of your business.
A better way to empower your business
Learn how to get unstuck from these dated practices and shift to a customer-led growth strategy that delivers on customer outcomes.
How a CGP improves visibility and execution
Learn why adopting a CGP helps teams shift to revenue-generating activities, consistently deliver value, and unify the entire GTM organization to drive recurring impact and revenue.