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The CSAT Survey on Trial: Rethinking Voice-of-the-Customer Insights

March 20 @ 7:00 pm - 8:00 pm UTC+0

| Free

It’s the trial of the century: join Tethr’s Steve Trier, Glia’s Rick DeLisi, Neighborly Software’s Mary Drumond, and CX Accelerator’s Nate Brown as they interrogate the traditional customer survey.

You’ll leave the virtual courtroom with ideas for combining survey data and predictive CSAT to inform your CX priorities and increase customer satisfaction.

Here’s what’s on the docket:

  • Understand the benefits and limitations of traditional CSAT survey programs.
  • Discover how AI-powered predictive CSAT scoring can expand your access to voice-of-the-customer insights.
  • Learn how to augment surveys with predictive CSAT to identify and prioritize CX improvements.

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