For passionate professionals to share knowledge on customer retention & growth, career progression & move customer success up the agenda!
About this event
Welcome to The Customer Success Conversation!
This free monthly online meet up brings together customer success professionals to meet peers, learn from others and share your own experiences in a safe and supportive environment.
This session of The Customer Success Conversation will be about raising the profile of the customer success team and role internally. Despite phenomenal growth and recognition as a relevant and key role, Customer Success is often bumped down the priority list. The role of Chief Customer Officer is nowhere close to common place and many CS professionals are over worked and under appreciated. Let’s discuss how you can start to make change happen and hear from others who have managed to raise the importance within their companies.
Common challenges customer success professionals face are:
- A general lack of awareness within the company of the value of Customer Success and specific output
- A focus and celebration of new logo sales above retention and expansion of existing customers
- A lack of appropriate renumeration, with other teams often receiving credit for work done by CS
- Reporting lines into Sales leadership rather than a Customer Success specific C-Level role, leading to competing resource justifications, with sales often winning
Who is this event for?
This event is for all customer success professionals, leaders, individual contributors and those just looking to understand the role of customer success better.
Meet peers, learn and share on topics experienced across the role of customer success