Ask any chef, mise en place is key to keeping any kitchen running smoothly. It’s where you make sure ingredients are prepped, and workstations are organized before you begin assembling a dish, and saves time.
We’ll discuss the mise en place of DCS: how to plan, organize and launch proactive digital strategies as organizations make the leap to digital CS motions. You’ll gain an understanding of how proactive programs can centralize your existing resources, improve customers overall experience and time to value, and streamline repeated customer questions to give your CSMs time back to focus on high value activities.
- Addressing common customer needs through proactive, self-serve motions
- Tactics to get started in deploying these strategies for your organizations
- Identifying some common pitfalls
Senior Director of Strategy, Digital Customer Success at Gainsight
Senior Vice President and GM, inSided at Gainsight
Director of Community at Gong
Director of Customer Success Operations at Gong