The Intercom Team is thrilled to invite you to an in-person event in Berlin on December 10th where we’ll unpack the findings of our latest report: “The New Economics of Customer Service”.

This isn’t just a data drop – you’ll hear firsthand from Intercom customers who’ve embedded AI into their support strategy and fundamentally shifted their cost structure, efficiency, and team impact. Through their stories, you’ll see how AI has changed the game for them and how it can do the same for you.

Our report identifies six core themes to guide your journey towards AI-first customer support:

• Quantifying the hidden costs of not adopting AI-first CS
• Reimagining the ROI of customer service
• Unlocking value-creating opportunities
• Capitalizing on efficiency gains
• Redefining success and how you measure it
• Getting started and winning exec buy-in

This event is a valuable opportunity to connect with peers, gain practical insights, and start shaping your AI first support strategy.

Register now to join us! Details below:

• Date and Time: Tuesday December 10th, from 5 to 8pm.
• Location: Mindspace Krausenstraße, 9-10, 10117 Berlin, Germany