The Intercom Team is thrilled to invite you to an in-person event in London on December 11th where we’ll unpack the findings of our latest report: “The New Economics of Customer Service”.

This isn’t just a data drop – you’ll hear firsthand from Intercom customers who’ve embedded AI into their support strategy and fundamentally shifted their cost structure, efficiency, and team impact. Through their stories, you’ll see how AI has changed the game for them and how it can do the same for you.

Our report identifies six core themes to guide your journey towards AI-first customer support:

• Breaking the linear growth model to scale efficiently
• Reimagining the ROI of CS
• Unlocking revenue-generating opportunities.
• Capitalizing on efficiency gains
• Redefining success (and how it’s measured)
• How to get started and get execs buy-in

This event is a valuable opportunity to connect with peers, gain practical insights, and start shaping your AI first support strategy.

Register now to join us! Details below:

• Date and Time: Wednesday December 11th, from 5 to 8pm.
• Location: Intercom London Office: Intercom London Office – 8th Floor, The Warehouse, 211 Old St, London EC1V 9NR