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Virtual Customer Success Festival 2023

October 12, 2023

What is Virtual Customer Success Festival? 🤔

We’re putting the brightest minds in the world of customer success into one virtual room to share their success stories, best practices, and greatest challenges.

Harness the power of virtual events from the comfort of your own home, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth.


With curated discussion panels and actionable keynotes, return with a fresh perspective and new ideas.

Speaker list

Suyog Gandhi
Director, Customer Success at Salesforce
Suyog has a wealth of experience in building and scaling post-sales organizations, such as customer success, professional services, and support. He has a proven track record of success in building and leading teams from the ground up, as well as scaling them to maturity.
Ayman Husain
Director, Customer Success at Microsoft
Ayman is a technologist, tech strategist, tech speaker, advisor, change leader and a cloud architect specializing in big data, modern cloud-native application design, cloud infrastructure, high-performance computing clusters and hyper-scale hybrid data centre solutions. As an experienced leader, he manages the customer success, and cloud-born digital transformation journey for Microsoft customers, by leveraging Microsoft Azure, Office 365 and Dynamics 365.
Christopher Kocher
Regional Head of Customer Success at Financial Times
Christopher has over ten years of management experience with a record of achievement in launching new business initiatives, managing projects, and improving profitability. He has a proven ability to create a customer-driven experience emphasizing service excellence.

Agenda highlights

We’re covering topics including:

  • Beyond comfort: Navigating the art of pushing customers for success
  • The art of personalization: Elevating customer experiences with tailored journeys
  • Customer success is under attack for its existence: What’s next?
  • [Panel discussion] Navigating success: Advancing your career

And much more…

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