How has the economy impacted customer success team operations, measurements, and goals? What do CS budgets and departments look like today? What is the ideal customer success tech stack?

The fourth annual 2023 Customer Success Leadership Study—brought to you by ChurnZero, ESG, SaaStr, and HubSpot— provides a definitive overview of the customer success landscape. The report features insights from more than 1,200 CS leaders around the world, making it our largest participant base to date.

Join leaders from SaaStr, HubSpot, and ChurnZero as they explore the top trends from this year’s study and give their take/analysis on where the industry is headed.

Top takeaways from this year’s report:

• Organizational charters are shifting, CS team sizes and budget growth have stagnated as economic uncertainty slows progress
• More then 3/4s of all CS teams are meeting face-to-face with customers
• CS teams have embraced AI. If you are not using this tech, you are falling behind.