These events are an entire series that cover the Practical CSM Framework over the course of the year. The “Overview” session is actually repeated several times throughout the year, and in each remaining month, one of the seven Framework Phases is dealt with in more detail, starting in March with Phase 1: preparation and ending in November with Phase 7: Evaluation. Each event goes out LIVE in front of an audience and questions from attendees are encouraged. All sessions are recorded so if you miss an event you can always catch up later.
The Practical CSM Framework – Phase 4 and 5: Adoption Planning and Adoption Implementation