What is the Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth.

Today, support teams are navigating an increasingly demanding support landscape. Automation supercharges support, empowering teams to provide personal support at scale without overstretching your team. In this webinar, we’ll show you how to introduce customer support automation with Intercom’s conversational support funnel framework and explain how Intercom’s customers improved support efficiency with automation. You’ll discover: [...]

For most businesses, finding brand new customers can be an expensive and time-consuming activity, especially during economic downturns where new customer growth can be hard to achieve. That being the case, what can the Customer Success Team do during difficult times to help the business stay afloat and remain profitable and perhaps even continue to [...]