With nearly 80% of revenue coming from existing customers, customer success seems to be an underutilized role. So how can you become advocates for the growth and realize your customers’ value? 📈 We’ll reveal all in our session on Wednesday, September 14 with Corporate Visions. 📅 8am PDT | 11am EDT | 4pm BST - [...]
Strong customer relationships are at the heart of all great and growing brands. Yet, it’s increasingly challenging for today’s marketers to meet customer expectations —making personalization critical to beating out the competition and driving efficient business outcomes. According to Twilio Segment’s The State of Personalization 2022 report, nearly half (49%) of consumers say they will [...]
Join us September 20, 2022 11:00 AM PT / 2:00 PM ET TSIA’s latest book, Digital Hesitation, discusses the value maze in most B2B companies. “Piece by piece, decision by decision, department by department, you have built a maze around your core value proposition. Your customers must navigate that maze, and it usually is extremely [...]
It's critical to start your Customer Success journey off on the right foot. But where do you get started? How do you create the right plan and win support? What metrics matter the most? Join us to discuss those questions and learn more about: Establishing cross-departmental roles and responsibilities Pitching Customer Success to leadership Measuring [...]