CS has a seat at the table. Now it's time to take the lead. New challenges CS leaders face: - New limits on headcount and budget - Pressure to increase net revenue retention - Siloed and inaccurate customer data - Limited CS operations resources - Lack of visibility into which strategies are working and which [...]
Inflection points and wild cards continually threaten to shake up industries. However, future-fit organizations survive disruption by actively sensing and responding to changes. Still, more than 60% of organizations do not have a formal process for this type of trendspotting, according to a Gartner survey. Executives who are not adequately trendspotting already likely will miss [...]
Presented by Alan Mc Glinchey, Intercom | Abby Olorunnife, Linktree | Dmitry Olenov, Lokalise | Miguel Caetano, Lokalise About this talk In this webinar, we will dig into customer support localization or, as they say in the UK/Ireland/Australia, localization! We will be joined by an excellent panel of guests: Abby Olorunnife, Customer Communications Specialist at [...]
2022 CS100 Summit As in years past, the 2022 CS100 Summit will be held at the amazing Sundance Mountain Resort on September 27-29, 2022. ***CS100 topics and networking opportunities are designed for leaders of customer success teams and executives. If you are a customer success leader, this is your event.*** 2022 CS100 Summit Venue Sundance Mountain [...]
We'll look at effective ways to follow-up with customers. We'll also demo the follow-up tool included in every sales training subscription. About this event In this webinar, you'll learn easy and effective ways to follow up with your customers. You'll also learn to use the customer follow-up tool included in your Furniture Sales Training subscription. [...]